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Job Title: IT Technical Support Specialist - II
Contract: 6 Months
Belcan is a leading provider of professional IT, Engineering, Workforce Solutions and staffing in the United States, Canada, UK, Europe, and India.
An IT Technical Support Specialist - II Job in Oshkosh, WI is currently available through Belcan. In this role you will support 3 buildings in the area, some are office space, and some are production/manufacturing space. If you are interested in this role, Apply Today!
Job Description:
Defense
Must be USC.
6-month contract, will extend in 6 month increments with goal to convert to fulltime employee with the right contractor
Fulltime Onsite- mostly at North Plant (2307 Oregon St, Oshkosh, WI 54902)
Some travel, all within 5 miles in Oshkosh, WI
Interview Process: 2 hours in 1 sitting, 1 hour with hiring manager then 1 hour with panel.
Working Hours: 8-hour day, flexible on hours to work but usually start around 7/8am
Some on-call work, on a rotation, could be for 1 week once every 2 months. Would be provided a company phone.
This is not a help desk role- this is the next level. Tickets from the help desk that cannot be solutioned are passed to this team. The candidate must be able to troubleshoot to resolve on their own. They will support 3 buildings in the area, some are office space, and some are production/manufacturing space.
Must have previous experience troubleshooting laptop or wireless devices (ex: handheld scanners). Manufacturing experience is not required but preferred.
JOB SUMMARY:
The Computer Services team manages computing platforms for the enterprise including desktop, laptop, thin-computing, mobile devices, digital signage, conference equipment, and workstation peripheral devices in the office and manufacturing environments. The Computer Services team provides 24x7 on-call support, manages inventory and proper destruction of all supported systems, and ensures the compliance of all deployed and supported systems throughout the environment. As a member of this team, the Technical Support Specialist will work with end-users to address Information Technology client-side problems and requests impacting end-user productivity.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
These duties are not meant to be all-inclusive and other duties may be assigned.
Responsible for resolving moderately complex problems experienced by end-users working with company PCs, conference rooms, multi-function printers, thin client terminals, mobile devices, bar-code label printers and scanners.
Procures, configures, and tests computer hardware and software to fulfil requests.
Provides timely resolution of moderately complex problems or escalations on behalf of the end user.
Provide cases status updates to management and end users.
Interacts with third party service providers to resolve problems and fulfil requests.
Evaluate requests for new software solutions.
Monitor, gather, and provide recommendations for issues regarding product and Technical Support functions that affect diagnostics, quality, tooling, computer communication, etc.
Perform tasks as assigned by the Project manager in compliance with End-Users Standards.
MINIMUM QUALIFICATIONS:
Associate degree in information technology, Computer Science, Engineering or equivalent.
Three (3) or more years of experience in desktop support, service desk or related experience.
PREFERRED QUALIFICATIONS:
Bachelor"s degree in information technology, Computer Science, Engineering or equivalent.
Relevant industry recognized certifications (Certified Microsoft Technology Associate (MTA) - IT Infrastructure, Certified ITIL Foundation, etc.).
Experience working with Lotus Notes, video and audio conferencing (WebEx), end user services certificate management, and physical security systems.
Experience and proficiency with various web-based software applications including Microsoft Office Word, Excel, PowerPoint, SharePoint, etc.
Customer focused with ability to promptly answer support related email, phone calls, and other electronic communications.
Ability to effectively communicate at all levels of the organization.
Ability to work in a team environment.
Strong organizational skill with exceptional follow through and attention to detail.
Strong time-management and prioritization skills, able to multi-task and prioritize competing requirements and meet deadlines.
Ability to work in a fast-paced environment where requirements are constantly changing.
Location: Oshkosh, WI
Zip Code: 54902
Keyword"s: #Oshkoshjobs; #ITTechnicalSupportSpecialistjobs;
Start Date: Right Away
#ZR
Belcan is a global supplier of engineering, technical recruiting, and IT services to customers in the aerospace, industrial, and government sectors. Belcan engineers" better outcomes through adaptive and integrated services-from jet engines, airframe, and avionics to heavy vehicles, chemical processing, and cybersecurity. Belcan takes a partnering approach to provide customer-driven solutions that are flexible, scalable, and cost-effective. Our unique capabilities have led to continuous growth and success for 63+ years. We are a team-driven Equal Opportunity Employer committed to workforce diversity.
Job Title: IT Technical Support Specialist - II
Contract: 6 Months
Belcan is a leading provider of professional IT, Engineering, Workforce Solutions and staffing in the United States, Canada, UK, Europe, and India.
An IT Technical Support Specialist - II Job in Oshkosh, WI is currently available through Belcan. In this role you will support 3 buildings in the area, some are office space, and some are production/manufacturing space. If you are interested in this role, Apply Today!
Job Description:
Defense
Must be USC.
6-month contract, will extend in 6 month increments with goal to convert to fulltime employee with the right contractor
Fulltime Onsite- mostly at North Plant (2307 Oregon St, Oshkosh, WI 54902)
Some travel, all within 5 miles in Oshkosh, WI
Interview Process: 2 hours in 1 sitting, 1 hour with hiring manager then 1 hour with panel.
Working Hours: 8-hour day, flexible on hours to work but usually start around 7/8am
Some on-call work, on a rotation, could be for 1 week once every 2 months. Would be provided a company phone.
This is not a help desk role- this is the next level. Tickets from the help desk that cannot be solutioned are passed to this team. The candidate must be able to troubleshoot to resolve on their own. They will support 3 buildings in the area, some are office space, and some are production/manufacturing space.
Must have previous experience troubleshooting laptop or wireless devices (ex: handheld scanners). Manufacturing experience is not required but preferred.
JOB SUMMARY:
The Computer Services team manages computing platforms for the enterprise including desktop, laptop, thin-computing, mobile devices, digital signage, conference equipment, and workstation peripheral devices in the office and manufacturing environments. The Computer Services team provides 24x7 on-call support, manages inventory and proper destruction of all supported systems, and ensures the compliance of all deployed and supported systems throughout the environment. As a member of this team, the Technical Support Specialist will work with end-users to address Information Technology client-side problems and requests impacting end-user productivity.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
These duties are not meant to be all-inclusive and other duties may be assigned.
Responsible for resolving moderately complex problems experienced by end-users working with company PCs, conference rooms, multi-function printers, thin client terminals, mobile devices, bar-code label printers and scanners.
Procures, configures, and tests computer hardware and software to fulfil requests.
Provides timely resolution of moderately complex problems or escalations on behalf of the end user.
Provide cases status updates to management and end users.
Interacts with third party service providers to resolve problems and fulfil requests.
Evaluate requests for new software solutions.
Monitor, gather, and provide recommendations for issues regarding product and Technical Support functions that affect diagnostics, quality, tooling, computer communication, etc.
Perform tasks as assigned by the Project manager in compliance with End-Users Standards.
MINIMUM QUALIFICATIONS:
Associate degree in information technology, Computer Science, Engineering or equivalent.
Three (3) or more years of experience in desktop support, service desk or related experience.
PREFERRED QUALIFICATIONS:
Bachelor"s degree in information technology, Computer Science, Engineering or equivalent.
Relevant industry recognized certifications (Certified Microsoft Technology Associate (MTA) - IT Infrastructure, Certified ITIL Foundation, etc.).
Experience working with Lotus Notes, video and audio conferencing (WebEx), end user services certificate management, and physical security systems.
Experience and proficiency with various web-based software applications including Microsoft Office Word, Excel, PowerPoint, SharePoint, etc.
Customer focused with ability to promptly answer support related email, phone calls, and other electronic communications.
Ability to effectively communicate at all levels of the organization.
Ability to work in a team environment.
Strong organizational skill with exceptional follow through and attention to detail.
Strong time-management and prioritization skills, able to multi-task and prioritize competing requirements and meet deadlines.
Ability to work in a fast-paced environment where requirements are constantly changing.
Location: Oshkosh, WI
Zip Code: 54902
Keyword"s: #Oshkoshjobs; #ITTechnicalSupportSpecialistjobs;
Start Date: Right Away
#ZR
Belcan is a global supplier of engineering, technical recruiting, and IT services to customers in the aerospace, industrial, and government sectors. Belcan engineers" better outcomes through adaptive and integrated services-from jet engines, airframe, and avionics to heavy vehicles, chemical processing, and cybersecurity. Belcan takes a partnering approach to provide customer-driven solutions that are flexible, scalable, and cost-effective. Our unique capabilities have led to continuous growth and success for 63+ years. We are a team-driven Equal Opportunity Employer committed to workforce diversity.
