It Technical Support Specialist

IT Support Specialist
As a member of this team, the Technical Support Specialist will work with end-users to address Information Technology client side problems and requests impacting end-user productivity.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
These duties are not meant to be all-inclusive and other duties may be assigned.
Responsible for resolving moderately complex problems experienced by end-users working with company PCs, conference rooms, multi-function printers, thin client terminals, mobile devices, bar-code label printers and scanners.
Procures, configures, and tests computer hardware and software to fulfill requests.
Provides timely resolution of moderately complex problems or escalations on behalf of the end user.
Provide cases status updates to management and end users.
Interacts with third party service providers to resolve problems and fulfill requests.
Evaluate requests for new software solutions.
Monitor, gather, and provide recommendations for issues regarding product and Technical Support functions that affect diagnostics, quality, tooling, computer communication, etc.
Perform tasks as assigned by the Project manager in compliance with End-Users Standards.
MINIMUM QUALIFICATIONS:
Associate's degree in Information Technology, Computer Science, Engineering or equivalent.
Three (3) or more years of experience in desktop support, service desk or related experience.
PREFERRED QUALIFICATIONS:
Bachelor's degree in Information Technology, Computer Science, Engineering or equivalent.
Relevant industry recognized certifications (Certified Microsoft Technology Associate (MTA) - IT Infrastructure, Certified ITIL Foundation, etc.).
Experience working with Lotus Notes, video and audio conferencing (WebEx), end user services certificate management, and physical security systems.
Experience and proficiency with various web-based software applications including Microsoft Office Word, Excel, PowerPoint, SharePoint, etc.
Customer focused with ability to promptly answer support related email, phone calls, and other electronic communications.
Ability to effectively communicate at all levels of the organization.
Ability to work in a team environment.
Strong organizational skill with exceptional follow through and attention to detail.
Strong time-management and prioritization skills, able to multi-task and prioritize competing requirements and meet deadlines.
Ability to work in a fast-paced environment where requirements are constantly changing.

Title IT Support Specialist

Location: Wisconsin

Client Industry: Manufacturing

About Korn Ferry

Korn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers. To learn more, please visit Korn Ferry at www.Kornferry.com