It Specialist (Remote)

About Patriot: Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property & casualty agencies across the United States. We are committed to working with like-minded individuals that share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth. Our collaborative model delivers resources and strategic support to its agencies, whose leaders continue to operate with a high degree of autonomy in their local markets. Patriot’s unique equity model creates alignment with its partner agencies, and its operating philosophy fosters enhanced career opportunities for its dedicated associates. With 100+ offices in 23 states and more than 1,700 professionals, Patriot is a top 60 U.S privately held insurance agency that ranks in the top-20 amongst privately held employee benefits agencies.

Overview: Patriot is looking for an IT Specialist to join our growing team! An IT Specialist plays a crucial role in ensuring the efficient and secure functioning of an organization's information technology systems. They are responsible for providing technical support, troubleshooting hardware and software issues, maintaining network infrastructure, and implementing IT solutions to enhance overall operational efficiency.

This is a full-time remote opportunity.

Responsibilities:

As an IT Specialist, you will be part of a dynamic team working in a fast-paced environment supporting stakeholders across the United States. This may include but is not limited to:

• Managing incoming tickets and requests for prompt resolution and prioritization
• Answering stakeholder questions and assisting with training end-users where appropriate
• Act as the intermediary between back-office support teams and stakeholders to ensure their technological needs are met
• Troubleshooting and resolving technical issues
• Working with third party vendors and support teams on behalf of our stakeholders
• Documentation updates supporting knowledge base and ticket integrity
• Proactively engage team members or cross-functional teams for ongoing partnership, collaboration, and training
• Daily fulfillment of servicing requests
• Providing first contact resolution and building lasting relationships through exceptional service

Requirements:

The successful candidate will have experience with troubleshooting, technical analysis, customer service, and effective communication / documentation skills. Additional qualifications include:

• 2+ years of professional technical troubleshooting / desktop support experience or equivalent
• CompTIA A+ or equivalent certification
• Excellent interpersonal skills and ability to foster positive cross-functional relationships
• Focus on quality customer care with a customer service mindset
• Ability to de-escalate calls and think critically in addressing each customer’s unique needs
• General understanding of Microsoft products, application / hardware support, and ticketing platforms
• Experience with various IT services such as or like FreshService, Applied EPIC, Proofpoint, and ConnectWise are a plus
• Ability to learn new systems and applications quickly, adapting to changing requirements or support documentation
• Ability to communicate effectively in English using proper grammar
• Exceptional time management and organizational skills
• ITIL or equivalent methodology experience is a plus

• Salary Range: $55,000 - $65,000 per year dependent upon experience

WHY PATRIOT?

Patriot offers the opportunity to be a part of a fast-growing company at its inception. We strive to create a flexible and collaborative environment for our employees, and our goal is to provide enhanced career opportunities for our dedicated and professional team.

In addition to a competitive salary, we provide a comprehensive health and welfare program to employees, family members and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. We offer:

• Medical, Dental, and Vision Benefits
• Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
• Company paid Short-Term Disability, Long-Term Disability and Group Term Life
• Company paid Employee Assistance Program
• Paid Parental Leave
• Paid holidays
• Personalized PTO
• 401 (k)

• A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the required state pay transparency law. The salary analysis considers relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis.

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at www.patriotgis.com.