It Specialist Ii

Overview
Imagine your future with us!
At ALS, we encourage you to dream big. When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive. Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world's most complex problems for a safer, healthier world.
About the role:
Provide IT services to all USA Divisions within the ALS Laboratory Group.
IT Specialist LEVEL ll
Responsibilities
About you:

• Intermediate Active Directory task work - account and object creation and modification; working with Security Groups and Organizational Units; Intermediate use of PowerShell for gathering info.
• Intermediate Exchange and/or Office365 task work - troubleshooting email address issues; checking and updating distribution lists.
• Intermediate break/fix for end-users - troubleshooting more advanced issues with connectivity; peripherals; hardware; and software as escalated from Level 1 Specialists.
• Basic task work with Windows Servers - Install and manage File Services, DHCP, Print Servers, etc. on existing servers at a single and possibly a couple remote environments. Some work with building and installing actually servers.
• Basic work with Network hardware and protocols - Switch install and basic configuration. Troubleshooting Routing and Switching issues.
• Assisting Level 1 Specialists with setting up accounts and hardware for incoming hires, and tearing down same for departing employees - building accounts; imaging and deploying hardware; retrieving hardware, printer connectivity; Outlook and MSOffice issues; password resets; troubleshooting wireless/wired connectivity; folder/file permissions.
• Simple documentation.
• Work with tickets in Service Now - updating; assigning; closing; sorting; filtering.
• Other duties as assigned.

Position Requirements:

• A minimum of (6) years technical support experience Supporting PC's and wireless devices.
• Experience in a Windows environment (Windows desktop, Windows Server).
• Experience with Server and Network hardware troubleshooting, network security, network administration. Technical certifications in PC or network-related areas are a plus (CCNA, MCSE).
• Ability to be on-call for critical off-hours support on a rotating basis (monthly).
• High school/GED.
• Strong knowledge of Microsoft Office, Office365, Active Directory.
• Intermediate Knowledge of network connectivity, protocols and security devices to include VPN troubleshooting.
• Strong knowledge of Microsoft Office, Office365, Active Directory.
• Good in-person, phone, and written communication skill; managing expectations, deescalating stressed users/situations.

Qualifications
Working at ALS:
Our people are our most valuable asset and drive our success at ALS.We are a diverse community of dedicated professionals united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other. At ALS, you'll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.
Our benefits include:

• Structured wage increases
• Comprehensive benefit package (including: medical, dental, and vision coverage, life and disability insurance, retirement plan with company match, employee assistance and wellness programs, access to company perks)
• Additional vacation days for years of service
• Business support for education or training after 9 months with the company
• Learning & development opportunities (unlimited access to e-learnings and more)

About ALS:
ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalised solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.
Everyone matters:
ALS is proud to be an equal opportunity employer committed to achieving and maintaining a workforce which reflects and affirms the diversity of our society
ALS is a VEVRAA Federal Contractor.
EOE AA Minority, Female, Veteran, Individuals with Disabilities
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ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.