AddressDescription
Overview:
Come join the largest beer distributor in the United States and be a part of our Performance Promise where we live out our company's purpose of connecting customers, consumers and brands every day, everywhere we operate.
At Reyes Beverage Group, we're proud to be the largest beer distributor in the United States — and distribute a growing number of spirits brands, too.
Florida Distributing Company joined Reyes Beverage Group in 2011 and operates from a 290,026 square foot, state-of-the-art facility in the heart of Orlando, Florida.
We proudly sell and distribute the widest variety of world-class craft, imported and domestic beers throughout Central Florida, delivering over 18.2 million cases of beer each year to 6,640 retailers across six counties in Central Florida.
Responsibilities:
Position Summary:
The IT Specialist is primarily responsible for providing technical on-site and remote support to employees.
*This position will require traveling to our distribution center in Kissimmee*
Position Responsibilities may include, but not limited to:
- Network configuration & problem solving in Windows, Apple, and Citrix environments
- Support and troubleshoot local hardware issues related to desktops, laptops, iPads, printers, mobile devices, and A/V Equipment
- Asset management of location's enduser devices (mobile, desktops, and laptops)
- Procure, manage, maintain, & troubleshoot cellular and mobile devices
- Work with IT Service Center on support issues with high degree of responsiveness; provide efficient escalation of issues where appropriate to IT team members
- Provide accurate incident & problem management reporting as required by using IT Service Center ticketing system
- Ability to effectively work with business users and corporate IT to ensure technical solutions meet business requirements
- Assist business and Corporate IT with training employees on existing or new solutions
- Provide onsite assistance for any RBD acquisitions and integrations
- Required to work in a collaborative team environment with the ability to communicate and coordinate with the business and all areas within the IT function
Qualifications:
Required Skills and Experience:
- High school diploma or GED
- Minimum of 23 years' experience with desktop support
- Strong understanding of information systems and business processes
- Ability to work with little or no supervision from direct manager
- Ability to work in a fastpaced, highly technical environment
- Demonstrable strong Customer Service experience
- Any other duties as assigned
- Excellent verbal and written communication skills
- Proficient in Microsoft Office
- This position must pass a postoffer background and drug test
Preferred Skills and Experience:
- Bachelors' degree
Physical Demands and Work Environment:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance and punctuality are essential job functions.
Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.
