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Form of work AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
The IT Production Control Analyst is a member of the Managed Services Operations team whose primary function is to provide daily batch management/job scheduling support, database monitoring, and workflow management. This customer facing Analyst role is responsible for monitoring overnight database jobs and file transfers, ensuring all processes are occurring on time, and quickly escalating any issues or delays to the appropriate resources.
This is a third-shift overnight role as part of the 24x7 Batch Management Team.
Responsibilities
- In-depth knowledge of the overnight batch management process
- Complete the overnight checklist daily recording all file transfer and database job activity
- Run basic SQL queries to proactively monitor and record database job status
- Launch batch scripts and monitor status
- Send overnight progress status emails throughout the shift
- Escalate and engage the proper resources for any process delays or issues
- Modify batch checklists and other documentation as required
- Identify gaps in process and procedure and suggest improvement opportunities
- Represent AHEAD in a professional manner in all forms of communication with the customer
- Ensure that daily issues of a complex scope receive the urgency and escalation necessary to support the overall business and customer support objectives
- Other tasks maybe required as associated to this role
Qualifications
- 2-3 years of batch management/job scheduling experience within an Operations environment required
- ITIL v4 Foundation certification, preferred
- Strong knowledge of ticketing system software with awareness of ITIL process, ServiceNow experience preferred
- Security compliance experience (PCI, ISO 27001 or SOX), helpful
- Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Hands-on work experience with the following:
- Job Scheduling or batch management processing system experience using such tools as MoveIT, ControlM etc, required
- Remote desktop connectivity (RDP)
- Internet browsers (Edge, Chrome, Firefox)
- VPN and remote dial-in users
- Multi-factor authentication, soft tokens
- Demonstrated commitment to continuous learning and individual personal development
- Excellent multi-tasking abilities
- Possess strong verbal and written communication skills; be adept at communicating with all levels of technical and non-technical people
- Respect and safeguard confidential information as required
- Affinity for and successful experience with small to medium size business environments
- Ability to adapt and thrive in a constantly changing work environment
- Must be able to balance tasks back-to-back against specific timeframes
- Great organizational skills
Certifications
- One of the following certifications is preferred:
- CCENT
- CompTIA A+ / CompTIA Network+
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
We understand that you have a life outside of work. That's why we offer paid time off, paid company holidays, and a great benefits program including maternity/paternity leave and much more!
Please note that although some job posting are indicated as remote, it is solely for the purpose of the posting. It is company policy for employees within thirty miles of an office to be in-office at least 2 days per week.
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