It Operations Manager

Build a career powered by innovations that matter! At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing-improving productivity, enhancing people's lives and redefining what's possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications-from minimally invasive surgery to robotics to 3D metal printing.
Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta.
This position is part of Novanta's Corporate and Shared Services global teams. Novanta's Corporate and Shared Services teams play an important role in executing the company's strategic mission and operations. Included in Corporate and Shared Services are the business functions including Finance, Accounting, Human Resources, Information Technology, Legal, Compliance, Corporate Development and Corporate Marketing. The Corporate and Shared Services teams work closely with all Novanta business units to support operating initiatives contributing to the organization's financial success.
Summary
As an IT Operations Manager, you will provide onsite support and be responsible for managing the daily requirements of the IT Operations team. Your leadership skills and technical expertise will be utilized to ensure IT support requests are handled promptly and efficiently across the organization.
Primary Responsibilities

• Managing the day-to-day operations of the IT department, including staff supervision and resource allocation.
• Supporting client related operational tasks.
• Managing new customer hardware imaging and deployments.
• Developing and implementing strategies to improve the efficiency and effectiveness of IT operations.
• Supporting site level active Directory management.
• Providing Windows support.

Requirements

• A minimum of 8 year hands on IT operations experience.
• Extensive experience working with MS Office & Office 365.
• Experience leading a team preferred.
• Bachelor's degree in Business, IT or related field preferred.

Competencies

• Be customer centric and have the interpersonal skills necessary to manage business and technology relationships with internal and external clients
• Good analytical, organizational, problem solving and follow-up skills with the ability to meet time sensitive deadlines.
• Detail-oriented and self-motivated and be able to work independently
• Must be able to follow defined processes and develop processes where lacking
• Must be able to multi-task, as the support environment requires attention across multiple areas
• Flexibility to work outside normal business hours as required by position and assignments

Travel Requirements

• Up to 15% global travel

Physical Requirements

• Lifting of PC and IT equipment
• Mobility to work in a standard office setting and to use standard office equipment, including a computer.
• Ability to read computer screen and read printed materials.

Compensation and Benefits

• The base pay for this position ranges from $115,000 per year to $135,000 per year depending on the geographic market.
• Dependent on the position offered, annual bonusses and other forms of compensation may be provided as part of the compensation package.
• Novanta supports all aspects of your life's needs. This position provides a full range of medical, financial, and other benefits to make your quality of life better.

Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.
Please call +1 781-266-5700 if you need a disability accommodation for any part of the employment process.