It Manager Platform Engineering

Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and heard-of-hearing!

Benefits

• Paid Vacation Time and Paid Sick Time and Paid Holidays
• 401k 6% match with immediate vesting
• Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision)
• TeleDoc
• HSA company match
• 3 Medical plan options including a Low Deductible PPO Medical Plan Offering
• Employee Assistance Program
• Engaged Employee Resource Groups
• Outstanding Learning and Career Development Opportunities

Pay Range: Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation

Essential Duties and Responsibilities

• Develop strategies and direction for the Developer platforms related IT infrastructure solutions using current and emerging technologies
• Complete high-level computing and application environment planning and design activities
• Document system and CI/CD designs and functional procedures.
• Provide daily operations support and maintenance for server and related information technology assets
• Collect and analyze data about the performance and capacity of Sorenson Communications Inc.

Technology Components

• Drive implementation of security monitoring and reporting
• Manage vendor relationships to provision new services and ensure compliance with service levels
• Work with management to define the appropriate standards, policies, procedures and technologies to facilitate the management, accountability, functionality, and security of the Sorenson technology infrastructure assets and systems
• Lead the process of developing, testing and implementing new technologies
• Strategy and Planning
• Lead strategic planning, including designing for multi-cloud and regional redundancy, backup, recovery, high-availability, high-performance, and data security.
• Set multi-year prioritized process and system improvement plans that ensure long-term business security, performance, and growth.
• Contribute information and recommendations to annual strategic business plans and budgets.
• Work with stakeholders
• Implementation & Monitoring
• Demonstrate excellence in change management, system controls, monitoring, and health evaluation.
• Identify re-engineering opportunities and make system improvement recommendations.
• Develop business case justifications and cost/benefit analyses for initiatives.
• Develop and implement platform policies and procedures, including those for architecture, security, disaster recovery, standards, reporting, and service provision.
• • Operational Management
• Determine Platform Engineering service requirements and priorities by analyzing the needs of departments.
• Develop and implement documentation systems for managing systems, tracking changes, and recording designs.
• Support current systems; resolving problems; complete audits; identify trends; determine system improvements.
• Implement customer-service and productivity standards.
• Evaluate, recommend, test and install new technology.
• Prepare and implement corrective action plans that address failures in systems. Establish and maintain regular written and in-person communications with the organization executives, department heads, and end users regarding pertinent IT Operations activities.
• Accomplish IS&T objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees.
• Communicate job expectations; and planning, monitoring, appraising, and reviewing job contributions.
• Other duties as assigned

Supervisory Responsibility

This position manages employees and is responsible for the performance management and hiring of the employees.

Travel Requirements

Travel Requirements: Less than 25%

Education

Minimum of a 4 Year / Bachelors degree in Information Systems, Computer Science, or related Degree field. Or equivalent work experience.

Years of Experience

2 years experience setting up Cloud provider environments.

3 years application and site reliability support experience.

3 years human Resource management principles, practices and procedures.

3 years technical knowledge of cloud application deployments, virtual server systems, telecom networks, IP communications, SAN's, IT Security, and high availability architectures.

Knowledge, Skills, and Abilities

• Excellent technical knowledge of cloud application deployments, virtual server systems, telecom networks, IP communications, SANs, IT Security, and high-availability architectures.
• Understanding of human resource management principles, practices, and procedures.
• Proven ability to make complex technical and vendor tradeoffs producing top business value.
• Understanding of security protocols - SSL, IPSEC, VPN
• Knowledge with cloud management tools and protocols
• Ability to quickly troubleshoot and resolve problems
• Self-motivated and directed
• Skilled in Microsoft Office products
• Experience setting up data centers, call centers, and operations centers is required.
• History of negotiating large contracts for best possible terms.

• Experience with VoIP, H323, and SIP for voice, data, and video
• Experience with security
• Experience with packet analysis - Wireshark, Netscout
• Experience implementing monitoring agents
• Experience with VM environments
• History of paying strong attention to detail
• Strong leadership skills.
• Ability to conduct and direct research into IT Operations’ issues and products as required.
• Ability to build business cases, budgets, and financial reports.
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical, evaluative, and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• History of managing teams of 5 engineers or larger.
• History of managing large projects.

Company Summary

Our Mission…Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.

Sorenson’s impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.

Equal Employment Opportunity:
Sorenson Communications is an Equal Opportunity, Affirmative Action Employer.