Senior Systems Administrator/Helpdesk Manager

Eclipse IT Security, Inc. is a Managed Service Provider (MSP), Managed Security Service Provider (MSSP) and VoIP system provider located in Utah, and California and have serviced clients for over 2 decades.

We are seeking a motivated professional to join and help lead our team to become as a senior level IT admin. Admin will be responsible for verifying that the technicians are assisted and to provide any advanced help needed for team to provide top notch support. As well as to be able to assist with advanced issues directly with clients.

Responsibilities include but are not limited to the following:
- Work with onsite techs to dispatch and resolve clients technical needs
- Provide analysis and consultative functions to office or account manager as requested
- Provide internal or other technician support to provide client solutions, (team player)
- Provide help desk and phone support for advanced issues, during business hours or as scheduled in office, route tickets and assign workflow to yourself or other technicians
- Configure, diagnose, troubleshoot and repair clients network equipment
- Repairing, maintaining, troubleshooting, and installing workstation hardware, servers, operating systems, and applications
- Provide thorough technical knowledge for techs to resolve issues with applications, workstations, and other computer-related hardware such as, printers and tablets
- Limited experience installing, troubleshooting, and maintaining audio/video equipment
- Performing other duties as assigned

JOB QUALIFICATIONS / EXPERIENCE AND TECHNICAL SKILLS
- Advanced understanding of server configurations including: Hypervisors, VMs, AD, DNS, Backups etc.
- Understanding of networking fundamentals
- Problem-solving and good analytical skills
- Communication, teamwork, organization and negotiation skills
- Ability to work to tight deadlines
- Flexibility and adaptability
- Business awareness and understanding of business requirements of IT
- A willingness to keep up to date with developments in new technology.
- A commitment to continuing professional development
- An understanding of compliance issues
- Experience working with AutoTask, Kaseya and other management software
- Bachelor’s degree in computer science or similar and three to five years of experience preferred

PERSONAL QUALIFICATIONS
- Proven leadership experience
- Passion for mentoring / training
- Takes charge and doesn’t have issues with making difficult decisions or commitments
- Self-starter / self-motivated / flexible
- Reliable and dependable
- Positive customer focused attitude
- Enjoys fast pace and rapidly changing environment
- Honest with good integrity
- Professional demeanor and respectful to people in all situations
- Be a team player
- Flexible and willing to help others as needs and tasks change often
- Ability to analyze and resolve user needs and problems; interpret and apply information from technical manuals; communicate on technical issues with individuals with varying degrees of computer familiarity; instruct others in the use of computerized information systems; plan, organize, and prioritize the work of self and others

WORKING CONDITIONS
- Works from home/remote location, in an office and/or onsite as required.
- Must be flexible to work varying schedules and hours as needed.
- The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must adhere to company safety policies

Job Type: Full-time

Pay: $60,000.00 - $90,000.00 per year

Benefits:

• Paid time off

Compensation package:

• Performance bonus

Experience level:

• 8 years

Schedule:

• 8 hour shift

Experience:

• Virtualization: 4 years (Required)
• Active Directory: 4 years (Required)

Work Location: Hybrid remote in Sandy, UT 84070