Address
Form of work• Establishes and implements enterprise-level policy and procedure for conducting and maintaining the IT Asset Inventory.
• Plans and implements both current and future system processes, including user interface, and security policies, and motivates the Agency to embrace desired change.
• Actively maintain IT Requests mailbox to ensure that user issues are delegated and resolved timely.
• Supports agency users via telephone, e-mail, and in-person to effectively resolve IT requests and meet initiatives.
• Install and configure applications to include but not limited to; installing, troubleshooting, upgrading, integrating, and maintaining systems, software, workstations, printers, and wireless devices.
• Support and collaborate with team members and other technical staff to resolve IT requests.
• Prepare the facilitation of video conferencing for users.
• Schedule shipping of equipment to facility locations.
• Receive and document inbound equipment.
• Perform equipment surplus.
• Maintain real-time hardware, software, and phone peripherals electronic inventory system.
• Replenish equipment inventory as needed not to impede the operation of ITU or the agency.
• Provide technical and application training to interns.
• Complete other duties, tasks, or projects as assigned.
• Provides field coordination and planning for the effective use of management information systems.
