It Helpdesk Administrator

Job Description: Helpdesk Administrator

Job Summary:

The Helpdesk Administrator will be responsible for the administration and management of systems used in support of all IT operations. Responsibilities include ensuring effective and efficient delivery of service, to include fulfilling user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks.

The ideal candidate will be an intuitive problem solver who is organized and detailed oriented. Candidate needs to be flexible and willing to provide cross functional support when needed. They’ll have good customer service and a positive attitude!

Major duties/responsibilities:

• Provide T1 and T2 support - Manage email, phone, and in-person support tickets in a timely manner.
• Provide regular maintenance to hardware throughout various facilities.
• Configure all new and re-purposed devices issued to employees or corporate resources.
• Oversee asset lifecycle to properly decommission and replace devices aging out.
• Assist in design and development of new and upgraded networks.
• Centralize Camera, Alarm and Access Control and ensure employee access is assigned according to the security plan.
• Oversee the ID card printing, assignment, and deletion process.
• Oversee ERP access and provide basic support in conjunction with the ERP team.
• Work with Marketing and Operations to create and manage Bartender templates for METRC labels throughout the facilities.
• Maintain the corporate directory, including employees without office 365 accounts, to accurately reflect the organizational chart, phone numbers and email addresses.
• Maintain and ensure the appropriate level of access for each employee in METRC per state guidelines.
• Primary contact for end user help desk support.

Required Qualifications

• 1-3 years help-desk experience
• Office 365 expertise
• Azure Active Directory and basic networking
• CCTV or Access Control experience a plus

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to Commute:

• Rochester Hills, MI 48309 (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: Hybrid remote in Rochester Hills, MI 48309