It Service Desk Technician Ii

Job Details
Job Location
DFC - Masontown, PA
Position Type
Full Time
Education Level
Not Specified
Travel Percentage
None
Job Shift
Day
Job Category
Information Technology
Description
Why join Stahls' DFC, a GroupeSTAHL company?
We value work/life balance.
As a family-owned business, we know our work family is just one aspect of life. We offer flexibility in the workplace to accommodate life outside of work. We offer generous PTO packages and opportunity to earn addition paid time off throughout the year.
We take health and wellness seriously.
We offer comprehensive benefits packages with low premiums and front-end deductibles. Contribute pre-tax dollars to your FSA or HSA accounts. Company paid ancillary benefits with optional buyups. Earn additional paid time off (IPOD) by participating in healthy activities!
We do not believe in just getting a job; we believe in careers.
With ongoing training and opportunities for personal development, we believe in fostering career growth. Looking to take your career to the next step? We offer tuition and continuing education reimbursement!
We believe in making a difference (and having fun while doing it).
Whether we are celebrating goals or simply showing appreciation with catered luncheons; soaking up the sun at Idlewild or visiting Kennywood, enjoying some Potato Patch fries for family fun day; or providing facility wide communication with town hall meetings... We're a family-owned company who has family-friendly fun year 'round! We're all about having fun and making a difference.
Need more reasons to join GroupeSTAHL? Read more about other benefits and perks HERE!
What we do:

• Stahls' DFC (Decorating Fulfillment Center) is the place for all your garment decorating needs! We offer the world's largest selection of embellishment materials and methods including embroidery, Digital Printing, and Heat Seal. Plus, our experienced staff offers the best customer service in the industry! As an official licensed decorator and event merchandiser for many professional sports leagues and organizations, Stahls' DFC is a name even the pros trust!

Find out more about Stahls' & DFC:

• https://vimeo.com/354934444/82086bd344
• https://vimeo.com/236424368
• https://www.stahlsdfc.com/
• https://www.groupestahl.com/stahls-company-overview/

Qualifications
What you'll be doing:
Service Desk Technician will report directly to the Infrastructure Manager Stahls PA. This position will require 40 hours per week onsite at assigned locations, and subject to periods as On-call Technician and to voluntary overtime. In this role, the Service Desk Technician will provide maintenance and support of Desktop and Laptop computers. This shall be accomplished by analyzing the requirements, resolving problems, installing hardware and software solutions, and supporting the IT Operations Directives and Security.
What we are looking for:

• Provide Helpdesk support and resolve problems to the end user's satisfaction and within the specifications of your directives.
• Monitor and respond quickly and effectively to requests received through the JIRA Ticketing system.
• Monitor JIRA for requests assigned to the queue and process based upon urgency and Service Level Agreements (SLAs).
• Modify configurations, utilities, software settings, etc. for company computers while remaining within the company standards.
• Document all help desk activities in the JIA ticketing system.
• Ensure that each workstation is in proper working condition and that periodic maintenance is performed minimally on an annual basis.
• Report any misuse and or abuse of company IT equipment to the Infrastructure Manager Stahls PA.
• Assist in maintaining an accurate and up to date inventory of all equipment, software and miscellaneous IT equipment used by company employees.
• Utilize all resources quickly and precisely and escalate the issue in a timely manner when all attempts to resolve have been exhausted.
• Assign users and computers to the proper Active Directory, groups.
• Perform prompt workstation hardware and software upgrades as required.
• Manage off time and PTO appropriately and avoid unscheduled absences.
• Remain up to date on changes and updates on the network and throughout the company.
• Assist in documenting procedures and configurations that are specific to users, departments, and divisions.
• Remain familiar of Standard Operating Procedures, network settings, configurations, and escalation paths.
• Maintain an open line of communication between yourself and the Help Desk Team and the Help Desk manager.
• Assist in maintaining company phone system as directed.
• Provide guidance and demonstrations to end users when needed.
• Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting,
  grasping are necessary body movements used in performing duties through
  the work shifts.
• Familiar with Building, setting up, Configuring, and Deploying machines to end users using SCCM and PXE boot.

Apply today and join the fun!