Address
Form of workGeneral Overview
Imagen Dental Partners is a community of the best players in the game. We surround the industry's top dental experts with deep business expertise, resulting in the highest performing practices in the nation. We are the home for the exceptional, technology driven dentist. We strive for excellence in all that we do, supporting high achievers who embrace innovation. Founded by highly experienced industry experts we are expanding our footprint at tremendous speed. As a fast-growing startup, we look for people hungry for growth, who get things done, and are energized by a high-intensity environment.
We're building a culture at Imagen where 'A' players can do their best work. Developing powerful leaders and world class culture that generate revolutionary results. That's why our top priority is creating an environment in which talented people excel, collaborate, and do the most influential work of their careers. We value new ideas, fresh perspectives, and unique voices. Every. Day. We lead. We forge our own path in the marketplace. No one's been where we're going. And that's just how we like it. We strive to make the lives of everyone associated with our partner practices better. To bring a smile to every face. We create community - and inspire that community to become a movement.
We are pioneering our own path to become Dentistry's top player.
We trust amazing people to do amazing things.
Let's grow together.
We are seeking a qualified IT Help Desk Technician to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.
Objectives of this role
Provide quick and effective assistance with information technology systems. Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance. Listen attentively to customers' questions and concerns and offer optimal solutions. Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel. Work with internal Engineering and administration team to provide customers with superior service.
*The ideal candidate must be local to Scottsdale / Phoenix, AZ and be available to be on-site 3-4 days per week.*
Responsibilities
Qualifications
Imagen Dental Partners is a community of the best players in the game. We surround the industry's top dental experts with deep business expertise, resulting in the highest performing practices in the nation. We are the home for the exceptional, technology driven dentist. We strive for excellence in all that we do, supporting high achievers who embrace innovation. Founded by highly experienced industry experts we are expanding our footprint at tremendous speed. As a fast-growing startup, we look for people hungry for growth, who get things done, and are energized by a high-intensity environment.
We're building a culture at Imagen where 'A' players can do their best work. Developing powerful leaders and world class culture that generate revolutionary results. That's why our top priority is creating an environment in which talented people excel, collaborate, and do the most influential work of their careers. We value new ideas, fresh perspectives, and unique voices. Every. Day. We lead. We forge our own path in the marketplace. No one's been where we're going. And that's just how we like it. We strive to make the lives of everyone associated with our partner practices better. To bring a smile to every face. We create community - and inspire that community to become a movement.
We are pioneering our own path to become Dentistry's top player.
We trust amazing people to do amazing things.
Let's grow together.
We are seeking a qualified IT Help Desk Technician to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.
Objectives of this role
Provide quick and effective assistance with information technology systems. Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance. Listen attentively to customers' questions and concerns and offer optimal solutions. Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel. Work with internal Engineering and administration team to provide customers with superior service.
*The ideal candidate must be local to Scottsdale / Phoenix, AZ and be available to be on-site 3-4 days per week.*
Responsibilities
- Respond to tech inquiries via email, Teams, over the phone, or in person.
- Walk customers step-by-step through the problem-solving process.
- Help with troubleshooting hardware and software.
- Help maintain inventory of IT related equipment for Asset Management purposes.
- Work on the Onboarding and Off-boarding of Imagen employees
Qualifications
- A minimum of 2 years of experience working as an IT Help Desk Technician
- Excellent problem-solving and analytical skills
- Comprehensive knowledge of Windows systems and experience troubleshooting hardware and software
- The ability to break down technological processes and deliver clear, step-by-step instructions.
- Patient, friendly demeanor with a great aptitude for listening
- Strong verbal and written communication skills
- Passion for problem-solving and customer service
- Tech savvy, with experience working in a tech-related environment.
- Ability to diagnose and resolve a variety of technical issues.
- Team-oriented mindset with an openness to constructive feedback
- Eagerness to learn new technologies and systems.
