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Form of workJob Description
Description:
Provide Level 1 support for databases supported.
Handles problems that are complex, unknown and new with confidence.
Multi-tasks by think, type, troubleshoot and talk effectively.
Qualifications:
Two year business/technical degree or equivalent work experience for Jr/Intermediate.
Two years of prior related work experience in a technical support environment with excellent Customer Service Skills.
Must be able to read, write and fluently speak the Spanish language
Demonstrated ability to work individually or within a team environment.
Strong analytical skills and demonstrated ability to troubleshoot.
Ability to explain technical information to non-technical clients.
Strong verbal and written communication skills.
Demonstrated ability to learn new skills and apply the knowledge.
PC desktop, laptop and peripheral hardware configurations.
Windows Family Operating systems (Win7, Win10).
Email and Calendar Systems.
VPN Remote connectivity.
Basic Service Now Help Desk Support.
Customer Service Phone training.
Web based applications
Excellent understanding of Help Desk Operations; including tools (call tracking systems, ACD) processes and methodologies.
Certified in 1 or more of the following is a plus: A+, MCP, Win10
Synectics serves an extremely diverse client base which represents an equally diverse range of industries and institutions. The technologies we support have always been responsive to this extremely broad spectrum. In order to fully engage with this continually changing commercial and technological landscape, our employees must draw on their own varying interests, skills and backgrounds. This insight, reflected in our daily practices, has always been our fundamental strength as a company, and it continues to serve us well in all our efforts.
Synectics is an Equal Opportunity Employer.
Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Technical Certification Bonus:
Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.
