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Form of workJob Description
IT Service Desk Technician (Contract)SNI Technology has been retained to assist in filling an IT Service Desk Technician role for a great client located in downtown Jacksonville. This is an onsite, 3 month contract role.
Targeting Hourly Rate: $23/hr.-$25/hr.
Schedule: Onsite during normal business hours Monday-Friday.
Requirements: Candidates must be located in Jacksonville, FL area. Must be able to pass a Background Check/Drug Screen. and have reliable transportation.
Summary: This role involves troubleshooting and resolving hardware and software issues, responding to user inquiries, and ensuring smooth operation of computer systems
Job Duties:
- Provide first-level technical support to end-users via phone, email, chat or in-person.
- Troubleshoot and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals.
- Assist users with login/authentication problems, password resets, and access issues.
- Install, configure, and update software applications as required.
- Diagnose and escalate complex technical issues to Level II support or appropriate teams.
- Document all support interactions, including the nature of the problem and the resolution, in the ticketing system.
- Follow established procedures for incident resolution and service request fulfillment.
- Collaborate with other IT team members to identify and implement process improvements.
- Provide timely updates to users regarding the status of their support tickets.
- Assist with the setup and configuration of new hardware and software for end-users.
