It Support / Help Desk Support (1+ Yrs Exp. Req.)

IT Support / Help Desk Support (1+ yrs exp. req.)
Location: near Fort Lauderdale, FL
Salary: Commensurate with Experience  +  Benefits
Benefits: Insurance Stipend, 401k, Holidays, PTO, Mileage Reimbursement, Cell Phone Contribution
Job Type: Full-Time; On-site
Typical Hours: Monday-Friday; Generally 40 hours/week (afterhours compensation); On-call rotation 
Travel: 5-10% within 30 miles 
Start Date: ASAP
Sponsorship is not available

IT Support / Help Desk (1+ yrs exp. req.) Description

Our client is looking for IT Support / Help Desk Support to add to their team near Fort Lauderdale, FL. You will serve as the first point of contact for customers’ technical issues and will be responsible for providing technical support and assistance with desktops, computer systems, software, etc., resolving issues in a timely and professional manner. Our client is looking for someone with at least one (1) year of IT technical support or Help Desk experience and a working knowledge of Microsoft Active Directory Domain Services. To be successful in this role, you must be able to effectively work independently as well as part of a team and willing to learn new things. This is a great opportunity to join an exceptional team with a strong presence in their market, who supports their employees in professional growth. 

IT Support / Help Desk Support (1+ yrs exp. req.) Responsibilities

•    Provide remote and on-site technical support to customers
•    Respond to customer support tickets promptly, escalate tickets as needed
•    Diagnose and troubleshoot issues related to computer systems, hardware and software
•    Escalate complex technical issues to the appropriate team or higher-level support staff
•    Install, migrate, and configure Windows 10/11 computers 
•    Provide support for Microsoft applications (Microsoft 365, Microsoft Office Suite, etc.)
•    Communicate effectively with customers via phone and email, responding in a timely fashion
•    Actively collaborate in the development and maintenance of IT support processes
•    Provide excellent customer service and maintain a high level of client satisfaction

IT Support / Help Desk Support (1+ yrs exp. req.) Qualifications

•    1+ years of IT technical support or Help Desk experience required
•    Basic troubleshooting of Windows 10/11 desktop operating systems experience required
•    Microsoft 365 services (Office, OneDrive, SharePoint) end-user support experience required
•    Working knowledge of Microsoft Active Directory Domain Services (Entra/Azure) required
•    Understanding of basic concepts of DHCP, DNS, GPOs and networking solutions required
•    Valid driver’s license, reliable transportation, and proof of insurance required