It Help Desk Specialist

Lynker is searching for a talented Help Desk Specialist to support the National Oceanic and Atmospheric Administration (NOAA) Office for Coastal Management. This exceptional individual will provide tier one support to a savvy user base on a wide range of issues. This person will join a team responsible for providing enterprise support to over 250 users located throughout the United States and its territories. This position is located in Charleston, South Carolina and will require in person support in the office on an established schedule.

Core responsibilities of the IT Help Desk Specialist include, but are not limited to:

• Monitor IT service management system, complete tickets, and/or assign tickets to the appropriate technician

• Install Windows operating systems (government base image) to government-issued laptops and desktops

• Install and configure approved software and provide continued support as necessary

• Complete assigned steps for new user on-boarding/orientation/transfers/off-boarding

• Configure and deploy government-issued mobile devices

• Assist Federal Property Custodian with accountability and inventory of government-furnished equipment

• Support Audio/visual/remote meeting software (Google Meet, Adobe Connect, Microsoft Teams, etc.) and in-office conference rooms

• Assist office with maintaining tracking inventory of approved software and licenses

• Create new and maintain existing standard operating procedures (SOPs) for process documentation

Qualifications of the IT Help Desk Specialist:

• Team player with a positive attitude, great communication skills, and exceptional customer service habits

• Proven history of successful information technology support to a geographically-dispersed workforce

• Strong attention to detail, troubleshooting, and problem-solving skills - ability to think "outside the box"

• Can manage multiple tasks/projects and quickly respond to users' technical issues

• Experience supporting Microsoft products including Windows operating systems and MS Office

• Familiarity with change control processes and service desk ticketing systems

• Experience patching and updating Microsoft products (client level)

• Experience building relationships with management, colleagues, and external working groups

• Strong communication and organizational skills and excellent interpersonal skills

• Self-starter with ability to work in a small team environment

• Ability to follow strict standard operating procedures and technical documentation

• Must be able to pass a NACI (National Agency Check with Inquiries) background check

Qualifications (additional a plus):

• Fundamental knowledge of Active Directory and other Microsoft enterprise systems

• Comprehensive understanding of IT security best practices and threat protection

Minimum Requirements:

• High School Diploma with six years of related experience

About Lynker

Lynker is a growing, employee owned, small business, specializing in professional, scientific and technical services. Our continually expanding team combines scientific expertise with mature, results-driven processes and tools to achieve technically sound, cost effective solutions in hydrology/water sciences, geospatial analysis, information technology, resource management, conservation, and management and business process improvement.

We focus on putting the right people in the right place to be effective. And having the right people is critical for success. Our streamlined organization enables and empowers our talented professionals to tackle our customers' scientific and technical priorities - creatively and effectively.

Lynker offers a team-oriented work environment, and the opportunity to work in a culture of exceptionally skilled and diverse professionals who embrace sound science and creative solutions. Lynker's benefits include the following:

• Comprehensive healthcare for the employee at no monthly cost
• Healthcare benefit covers medical, prescription drug, dental, and vision
• Personal Time Off (PTO) Policy plus paid holidays
• Highly competitive compensation plan regularly calibrated against industry and location benchmarks
• 401(k) retirement plan with company-matching
• Employee Stock Ownership Plan (ESOP) - we're all company owners!
• Flexible spending accounts
• Employee assistance program (EAP)
• Short- and long-term disability insurance
• Life and accident insurance
• Tuition assistance/Training/Workforce improvement reimbursement per year
• Spot bonuses for exceptional performance
• Annual Employee Recognition Awards with bonuses
• Employee Referral Program
• Free centralized, self-directed Learning Management System to learn at your own pace
• Personalized career growth plans for every employee

Lynker is an E-Verify employer.

Lynker is proud to be an Equal Opportunity Employer and encourages women, minorities, individuals with disabilities and veterans to apply.