Administrative Assistant I, Application Processor

To be considered for this opportunity apply online here:  jobs.bridgew.edu

Bridgewater State University is an inclusive community dedicated to the lifelong success of all students, focused on the continuous improvement of its people, and responsible for leading innovation that benefits Southeastern Massachusetts, the commonwealth, and the world. Bridgewater's accessible environment of teaching and learning stimulates critical thinking, pursuit of new knowledge, and deeper understanding, the cultivation of meaningful and diverse interpersonal relationships, and fostering an appreciation for global engagement, all aimed at transforming lives and improving the human condition.
Our commitment to diversity, equity, and inclusion is reflected in our institutional values, which ensure that all students are supported and succeed.
Bridgewater State University is equal employment opportunity/affirmative action employer. Members of underrepresented groups, and those committed to working in a diverse cultural environment, are strongly encouraged to apply.
The Mission of the College of Continuing Studies is to expand access to Bridgewater State University by providing pathways to degrees and credentials through flexible programing with multiple learning platform options to post-traditional students. Successful candidates will be staff members that can work with their colleagues to help meet the mission of the College of Continuing Studies and Bridgewater State University through servicing and supporting our racially and ethnically diverse campus community. We are looking for equity-minded applicants who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, ethnic backgrounds , and life stages present in our community.
The Application Specialist is responsible for the daily administrative operations and provision of admission counseling support for the College of Continuing Studies. The Application Specialist is committed to extraordinary customer service for all prospective students, staff, and faculty at BSU.
The Administrative Assistant I, Application Specialist processes undergraduate Continuing Studies degree seeking and non-degree applications, as well as non-credit applications. Duties include quality control and error resolution of applications as well as all other duties required to prepare applications for review. This position is responsible for processing fees waivers and refunds. This position assists the Director of Recruitment and Admissions and the CCS Team with all aspects of recruitment and admissions processing. This position also assists Admissions Technology Systems and the Operations Manager with developing and testing of applications. This position will make follow-up inquiries and assist in outreach efforts. The Administrative Assistant, Application Specialist also provides coverage of the Office of Continuing Studies reception desk, phones, and general email account on an as needed basis.
Full-time, AFSCME position
Monday-Friday, 8:45 AM- 5:00 PM Saturdays and Sundays as days off (subject to change) Essential Duties:

1. Utilizing an equity lens, provide admissions process counseling and clerical support in the Office of Continuing Studies from the prospect (inquiry) stage to the admit stage.
2. Accept application materials and enter data into the CRM and Banner student information system.
3. Verify official transcripts and other documentation.
4. Maintain appropriate filing systems.
5. Prepare admissions files for review.
6. Provide courteous and timely response to the initial prospect inquiry by means of telephone, face-to-face communication, or email; explains Continuing Studies Application process for both degree seeking students and non-degree seeking student. Supports professional development, Dual Enrollment, and Senior College application processing.
7. Provide admission materials and assist applicants in the appropriate academic departments or other student services according to each individual student's needs.
8. Occasionally support and attend informational sessions held for prospective BSU Continuing Studies students on the main campus, satellite campus, and at other locations (e.g., community college fairs and high schools). Willingness to occasionally work evenings and/or weekends for these events.
9. Review and analysis of information for quality control and error resolution.
10. Perform processing functions of fees, waivers, and refunds.
11. Perform other duties as requested.

To be considered for this opportunity apply online here:  jobs.bridgew.edu

We welcome applicants who bring a diversity of identity, culture, experience, perspective, and thought. We encourage you to apply if you believe you have a combination of education and experience to meet the qualifications described.

Required Qualifications:

Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in office management, office administration, business administration or business management, the major duties of which included one or more of the following functions: purchasing, personnel management, budgeting, accounting, records management, work simplification, grants management, contract administration or program management, (B) any equivalent combination of the required experience and the substitutions below. I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience. II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.

• Continued commitment to customer service excellence/support to enhance an environment of equity, diversity and inclusion.
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
• Passion for and commitment to social justice, racial justice, and civic engagement.
• Ability to exercise discretion in handling confidential information.
• Ability to follow written and oral instructions.
• Ability to communicate effectively both orally and in writing.
• Ability to establish and maintain harmonious relationships with staff and students with diverse backgrounds and experiences.

Preferred Qualifications:

• Working knowledge of Microsoft Office Suite: Word, Excel, PowerPoint.
• Ability to learn or knowledge of Ellucian Recruit or similar Customer Relationship Management software (CRM).
• Ability to learn or knowledge of Banner Record System or Student Information Systems (SIS).
• Ability to work effectively in a team environment as well as independently.
• Excellent key-boarding data entry skills with a high level of accuracy and keen attention to detail.
• Excellent organizational and time management skills.
• Ability to adapt to changing priorities and multi-task.
• Knowledge of general office etiquette.
• Ability to adapt to new technology to address existing and future process needs.
• Reliability and ability to Occasionally attend informational sessions at College and local High School events.