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Form of workJob Description
This job is 50% on-site in Columbia, SC
Our direct client has an opening for a IT SERVICE DESK 10955-1
This position is up to 12 months, with the option of extension, and is in Columbia, SC
Corp to Corps are NOT allowed for this client. W2 Only.
MAJOR RESPONSIBILITIES OF THIS POSITION INCLUDE THE FOLLOWING:
1. To assist Site Support Manager and Operations Director with projects affecting the end user population and devices.
2. To diagnose and resolve software and hardware incidents, including operating systems (Windows) and across a range of software applications.
3. To assist all Agency users with any logged IT related incident when called upon.
4. To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
5. To accurately record, update and document requests using the IT SERVICE DESK system.
6. To install and configure new IT equipment.
7. To resolve incidents and upgrade different types of software and hardware.
8. To resolve incidents with printers, copiers and scanners.
9. To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
10. Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical staff at all levels in the organization.
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
IT SERVICE DESK
ABILITY TO DIAGNOSE AND TROUBLESHOOT COMPUTER AND NETWORK PROBLEMS
DESKTOP/SERVER SUPPORT
PC SETUP, CONFIG, & DEPLOYMENT
MICROSOFT (MS) OFFICE INSTALLATION
MS OFFICE 365
PROFICIENCY CONFIGURING AND TROUBLESHOOTING WINDOWS OPERATING SYSTEMS (CLIENT/SERVER ENVIRONMENT)
VALID DRIVERS LICENSE
VERBAL COMMUNICATION SKILLS
WRITTEN COMMUNICATION SKILLS
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
SELF-STARTER
CANDIDATE MUST BE ABLE TO COMMUNICATE CLEARLY WITH THE AGENCY TECHNICAL TEAMS, PROJECT STAFF, AND THE USER COMMUNITY.
Ability to diagnose and troubleshoot computer and network problems Yes 1 Intermediate Within 6 Months 1 - 2 Years
Service Desk Yes 1 Intermediate Within 6 Months 1 - 2 Years
PC Setup, Config, & Deployment Yes 1 Intermediate Within 6 Months 1 - 2 Years
Additional Skills: IT SERVICE DESK
ABILITY TO DIAGNOSE AND TROUBLESHOOT COMPUTER AND NETWORK PROBLEMS
DESKTOP/SERVER SUPPORT
PC SETUP, CONFIG, & DEPLOYMENT
MICROSOFT (MS) OFFICE INSTALLATION
MS OFFICE 365
PROFICIENCY CONFIGURING AND TROUBLESHOOTING WINDOWS OPERATING SYSTEMS (CLIENT/SERVER ENVIRONMENT)
VALID DRIVERS LICENSE
VERBAL COMMUNICATION SKILLS
WRITTEN COMMUNICATION SKILLS
SELF-STARTER
CANDIDATE MUST BE ABLE TO COMMUNICATE CLEARLY WITH THE AGENCY TECHNICAL TEAMS, PROJECT STAFF, AND THE USER COMMUNITY.
