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Form of work ACDS is helping our company partner, Arkansas Employment Career Center add an IT Help Desk Intern to their team in Pine Bluff, Arkansas!
Our ACDS Internship Program is a three-month program that places selected candidates with employers across Arkansas in IT support positions to gain experience under the guidance of a professional mentor/IT support team. Internships are designed as an on-ramp to kick off an IT support career and can roll into full-time positions based on employer demand.
Internship positions welcome diverse applicants who are looking to grow their career in IT!
About our Company Partner: Licensed by the Arkansas Division of Higher Education, The AECC Career School is committed to empowering individuals with the skills and opportunities for not only a career but for life in the twenty-first century.
The AECC Career School's mission is to provide opportunities to strengthen individuals, families, and communities, and to prepare individuals for opportunities in higher education, vocational, apprenticeship, entrepreneurship, and employment.
The AECC Career School's philosophy is committed to providing career opportunities through education and training, which allow individuals to create or enhance career opportunities. The AECC Career School is committed to providing superior customer service and ensuring all customers equal access.
AECC desired candidate will have a blend of tech and people skills and will work in a team environment at AECC HQ in Pine Bluff, AR and on site with clients.
Responsibilities:
- Serve as the first point of contact for students seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by clients
- Walk the client through the problem-solving process
- Provide accurate information on IT products or services
- Record events and problems and the resolution in Sharepoint for documentation
- Escalate unresolved issues to the appropriate internal team
What Skills Does an Ideal Candidate Have?
- Great Customer Service
- Attention to detail
- Multi-tasking and willingness to learn
- High curiosity and interest in learning new technologies and growing or starting your IT career
- Help set up computers for students
- Troubleshoot computer issues
- Familiar with computer hardware, such as circuit board or motherboards, and know how to correct issues
- Diagnosis , replace or update software to computers in the lab
- Install and maintain printers
Our Must Haves:
- Ability to work in the United States without a current or future need for visa sponsorship
- Ability to pass a Standard Background Check
- Current Arkansas state resident
- High curiosity and interest in learning new technologies and growing or starting your IT career
- Exhibited technical aptitude through projects or previous experience and ability to communicate what you know
Details:
- Pay: $15/hour
- Schedule: 40-hour week: typically 8:30 a.m. - 4:30 p.m. Monday-Friday
- Length of Internship: 3 months
- Location: AECC Office in Pine Bluff, AR
How does the interview process work? ACDS will conduct an initial phone interview and assessment. ACDS will send selected resumes to companies that match the candidate's skills and interests. Our employer partners will decide who to interview and select the final candidates for the internship program.
Meet the ACDS team and join our upcoming virtual webinars via zoom; dates and details are on our events page.
Check out our YouTube page for past webinars and career tips!
Learn more about us @ www.acds.co & LinkedIn, Facebook, Instagram & Twitter
The Arkansas Center for Data Sciences will not discriminate against apprenticeship applicants or apprentices based on RACE, COLOR, RELIGION, NATIONAL ORIGIN, SEX (INCLUDING PREGNANCY AND GENDER IDENTITY), SEXUAL ORIENTATION, GENETIC INFORMATION, OR BECAUSE THEY ARE AN INDIVIDUAL WITH A DISABILITY OR A PERSON 40 YEARS OLD OR OLDER. The Arkansas Center for Data Sciences will take affirmative action to provide equal opportunity in apprenticeship and will operate the apprenticeship program as required under Title 29 of the Code of Federal Regulations, part 30
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