It Help Desk- Fort Smith- Shared Services Center

Essential Duties and Responsibilities: (List in order of importance or percentage of time spent on the particular responsibility. High to Low)

1. Provide and troubleshoots problems for critical applications and systems with and understanding of Windows 7 Pro based systems, printers, and other peripherals. (30%)
2. Ability to learn and understand a broad spectrum of business-critical user applications used as the backbone of the Revenue Cycle at Shared Services Center and the hospitals we support. (30%)
3. Able to communicate with corporate I.T. in a manner that will move our Infrastructure Team forward in problem and incident resolution. (15%)
4. Provide functional documentation of system issues. (15%)
5. Display strong organizational skills in order to track and follow up on many support tickets on a local and corporate level. (10%)

Qualifications:

                Required Education:  High School Diploma or Equivalent

                Preferred Education: Associates of Science in Information Technology or Equivalent

                Required Experience: 0-1 years of supporting an enterprise workstation environment

                Preferred Experience: 1-3 years of supporting an enterprise workstation environment

                Required License/Registration/Certification:  None

                Preferred License/Registration/Certification: Microsoft MTA, Microsoft MCSA or CompTIA A+

Computer Skills Required:  Typing proficiency, basic understanding of networking (client/server/cabling, etc.), MS Office Suite of applications

Physical Demands:  Must be able to lift 20-25lbs throughout the day.

In order to successfully perform this job, with or without a reasonable accommodation, the following are outlined below:  

The Employee is required to read, review, prepare and analyze written data and figures, using a pc or similar and should possess visual acuity.

The Employee may be required to occasionally climb, push, stand, walk, reach, grasp, kneel, stoop, and/or perform repetitive motions.

The Employee is not substantially exposed to adverse environmental conditions and therefore job functions are typically performed under conditions such as those found in general office or administrative work.