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Form of workJob Description
The IT Help Desk & Documentation Specialist will provide technical support to end-users at all TUNA and TUCA locations and make sure that IT documentations are up to date. The position requires accurate documentation, tracking and monitoring of end-user’s problems to ensure timely resolution and
Essential Duties and Responsibilities:
- Help Desk
- Respond to Help Desk tickets and requests in a timely manner
- Ensure users’ PC systems are operational with minimum downtime
- Provision new and existing hardware
- Maintain configuration standards
- Perform users’ PC systems software and hardware updates
- Maintain IT Hardware Inventory
- Document all issue resolutions and update Help Desk ticket status
System Documentation
- Develop, prepare and maintain functional, configuration and user interface documentation for computer software and hardware products
- Produce foundational manuals, release notes, user documentation, updated IT Policy and online instructional content
- Monitor and document system log alerts, batch job completion exception repot
- Document self audit activities and produce documentations requested by auditors
- Track and monitor IT department purchase to pay transaction status
Requirements
- Associate’s degree in computer science or related work experience
- A strong working knowledge of computer systems, hardware, software and computer networks
- Proficient with Office 365 applications and Windows Operating system
- Good problem-solving, analytical, and team-working skills
- Excellent communication, inter-personal and writing skills
- Ability to comprehend, assimilate and document numerous software applications, hardware functionality and software/hardware integration independently
- Understanding of technical writing conventions
We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
Thai Union Group Public Company Limited or (listed in Stock Exchange of Thailand) is the world's most trusted seafood leader, leveraging its expertise, bringing high quality, safe, delicious and seafood products to customers across the world for over 40 years.
Today, Thai Union is regarded as the world's largest processor of shelf-stable tuna products with annual sales exceeding THB120 Billion and a global workforce of over 46,000 people who are dedicated to pioneering sustainable and innovative seafood products.
The company is dedicated to producing sustainable, convenient and quality seafood products for healthy families worldwide. Its brand portfolio includes Thai-leading brands Sealect, Fisho, Marvo and Bellotta; as well as highly recognized international brands Chicken of the Sea, John West, Petit Navire, Parmentier, Mareblu, King Oscar and Rugen Fisch.
As a company committing to innovation and globally responsible business practices, Thai Union is proud to be a member of the United Nations Global Compact, a founding member of the International Seafood Sustainability Foundation (ISSF) and the first Thai company in the food products sector to be recognized as a member of Dow Jones Sustainability Indices (DJSI) Emerging Markets 2016 for the third year running.
As a global seafood leader, we have a responsibility to set the standard for social, environmental and economic responsibility.
We heeded our stakeholders' calls with SeaChange, Thai Union's sustainability strategy with measurable commitments to delivering real, lasting changes in the way we operate. SeaChange aims to drive a positive transformation throughout the global seafood industry.
For further information, please visit www.thaiunion.com or https://www.thaiunion.com/files/careers/our-culture/flipbook/index.html?file=20230509-tu-compass-en
Today, Thai Union is regarded as the world's largest processor of shelf-stable tuna products with annual sales exceeding THB120 Billion and a global workforce of over 46,000 people who are dedicated to pioneering sustainable and innovative seafood products.
The company is dedicated to producing sustainable, convenient and quality seafood products for healthy families worldwide. Its brand portfolio includes Thai-leading brands Sealect, Fisho, Marvo and Bellotta; as well as highly recognized international brands Chicken of the Sea, John West, Petit Navire, Parmentier, Mareblu, King Oscar and Rugen Fisch.
As a company committing to innovation and globally responsible business practices, Thai Union is proud to be a member of the United Nations Global Compact, a founding member of the International Seafood Sustainability Foundation (ISSF) and the first Thai company in the food products sector to be recognized as a member of Dow Jones Sustainability Indices (DJSI) Emerging Markets 2016 for the third year running.
As a global seafood leader, we have a responsibility to set the standard for social, environmental and economic responsibility.
We heeded our stakeholders' calls with SeaChange, Thai Union's sustainability strategy with measurable commitments to delivering real, lasting changes in the way we operate. SeaChange aims to drive a positive transformation throughout the global seafood industry.
For further information, please visit www.thaiunion.com or https://www.thaiunion.com/files/careers/our-culture/flipbook/index.html?file=20230509-tu-compass-en
