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Form of workJob Description
Job Description:
We are seeking a skilled and motivated IT Software/Hardware Help Desk Support to join our team. As an IT Software/Hardware Help Desk Support, you will be responsible for providing technical assistance and support to our employees, resolving IT issues promptly, and ensuring smooth operations of our systems and networks.
Responsibilities:
- Respond to IT support requests from employees via phone, email, or in person.
- Troubleshoot and resolve hardware, software, and network issues.
- Install, configure, and maintain computer systems and peripherals.
- Collaborate with team members to identify and implement IT solutions.
- Document IT processes, procedures, and troubleshooting steps.
- Provide on-boarding training for all new hires.
- Stay up-to-date with advancements in technology and industry best practices.
Requirements:
- Bachelor’s Degree in Computer Science, Information Technology, or related field (preferred).
- In lieu of degree, a proven 2+ experience as an IT Help Desk Technician or similar role.
- Strong knowledge of computer systems, hardware, and software.
- Excellent problem-solving and communication skills.
- Ability to work independently and prioritize tasks effectively.
- Customer-oriented approach with a focus on providing high-quality support.
Benefits:
- Competitive salary of $70,000 to $80,000k per year (DOE).
- Health, dental, and vision insurance.
- Retirement savings plan
- Paid time off and holidays
- Company provided lunches every Friday
- Collaborative and dynamic work environment.
How to Apply:
Join our team and contribute to the success of our organization by providing reliable IT support to our employees. Apply now by submitting your resume and cover letter. We look forward to hearing from you!
American Hartford Gold is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
