It Help Desk (Call Center Agent)

Laboratory Corporation of America Holdings (NYSE:LH), an S&P 500 company is a leading life sciences company, providing comprehensive clinical laboratory and end-to-end drug development services. With a mission to improve health and improve lives, LabCorp delivers world-class diagnostics solutions, brings innovative medicines to patients faster and uses technology to provide better care.

Job Duties/Responsibilities

• Responsible for both inbound and outbound helpdesk phone calls from customers

• Install, test, configure, troubleshoot and repair hardware/software for desktop support

• Evaluate the nature of customer issues to determine the proper resolution

• Escalate calls to Field Technicians or Level 2 support as needed

• Document all calls in the ticketing system in an accurate and timely manner

• Provide support to both Labcorp’s eProducts and Enterprise software applications

• Setup, process and schedule eProduct requests received by Labcorp sales team

• Create and maintain customer’s online access including password resets, username maintenance, software training and software installation

• Respond to all customer inquiries within in a timely manner

• Ensure follow-up and completion of all outstanding client issues

• Perform preventative maintenance and application updates as necessary

• Monitor and ensure delivery of laboratory results to the client base

• Work closely with teammates and direct supervisor to ensure completion of all job duties

• Perform administrative/clerical duties and technical tasks as needed

Requirements:

• Associates degree within Information Technology or Computer Science is preferred

• Previous experience in a Call Center environment is required

• Prior experience troubleshooting hardware, software and networking issues

• Previous experience in a customer service position

• Experience in the healthcare industry is a plus

• IT Certifications are plus; A+ or Net+

• Strong communication skills; both written and verbal

• Ability to work independently or in a team environment

• Experience with ticketing software is a plus

• Flexibility to work overtime as needed

Pay Range: $49,2000 - $65,000

Benefits: All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here.

• Application window will close on 02/25/2024

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

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