Address
Form of workJob Description
ResponsibilitiesResponsibilities
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Support audio and video equipment in conference rooms
- Manage and monitor internal assets to ensure accurate inventory records
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Record events and problems and their resolution in logs
- Follow up on outstanding requests and ensure timely resolution
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Bachelor's degree in Computer Science or other computer-related field.
- Post graduate in Engineering or Technology with Computers or IT stream.
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Excellent communication skills
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Support audio and video equipment in conference rooms
- Manage and monitor internal assets to ensure accurate inventory records
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Record events and problems and their resolution in logs
- Follow up on outstanding requests and ensure timely resolution
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Bachelor's degree in Computer Science or other computer-related field.
- Post graduate in Engineering or Technology with Computers or IT stream.
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Excellent communication skills
