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Form of workJob Description
At King Tech we are leading provider of IT Services, we are looking to add to our Help Desk team to provider level 1 and level 2 Help Desk Support to expanding client base.
Job Requirements:
- Understand and solve customer technical problems over the phone or in-person as needs warrant.
- Conduct analysis and troubleshooting via telephone, email and remote control for customer accounts in a timely fashion.
- Monitor and troubleshoot back up or other regularly scheduled client work.
- Work within a ticketing system to track and escalate customer problems
- Maintain a positive phone demeanor and ensure customer satisfaction
- Perform remote maintenance as needed.
- Other duties as assigned.
- Demonstrate competency in products and services as offered by the company such as Microsoft Office 365, FortiGate and Sonicwall and Cisco Firewalls, and others.
- Spot themes and proactively work to solve them.
Preferred Knowledge and Qualification:
- Good working knowledge of basic LAN network.
- Experience with access control.
- Experience with surveillance cameras.
- Experience with setup of network switches and routers.
- Must have your own basic tools.
- Create and maintain documentation on a consistent basis with multiple different networks
- Work as part of a team to support users
- Configure basic IT equipment such as IP Cameras, NVR, Cisco Routers, Firewalls, VOIP Phones, Managed Switches, and Access Points.
- Thorough knowledge of common end user software: Microsoft, Apple, Adobe, web browsers, email, etc.
- Experience supporting an environment of Windows and Mac computers.
- Ability to work with different types of software and applications, troubleshoot IT hardware, and test and fix network wiring.
- Excellent verbal and written communication skills for communicating with end users and upper management.
- Must be able to maintain confidentiality.
- Candidate should feel comfortable in taking initiative and taking direction from colleagues.
- Preferred Experience in Information and Technology
- Preferred Experience in entry level networking and system applications
- Preferred Comp TIA A+ Certification and Comp TIA Network + Certification
Qualities the best IT Help Desk candidates possess:
- Love of working in a fast-paced environment
- Good written and verbal skills
- Knowledge of Microsoft Products with base levels of competency in Windows Operating systems and Active Directory
- Technical Aptitude.
- Desire to make people happy when you solve their computer problem.
- Solid attendance record
- Technical Certification or Degree in Computer Science
Must have a valid driver’s license and own vehicle to get around. Gas and tolls and millage is reimbursable.
If you would like to work in a fast-growing firm that will support your learning, then Apply Now!
