It Help Desk Administrator

HEICO Repair Group Aerostructures is currently looking for a Help Desk Administrator. If you are outgoing, a fast learner and looking for a company where there is a chance for advancement, this is the position for you. The position will be located in Miami, FL. In this position, the Help Desk Administrator may be required to:

• Plan and deliver customer support services across multiple platforms, including installations, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements.
• Help decrease the number of calls escalated to other areas by providing on demand assistance to the Support Analyst Level 1 staff.
• Respond to all incidents, problems, requests and electronic contacts (e.g. Phone calls, Emails, Web requests, etc.) within the established Service Level Agreements (SLA's).
• Perform Root Cause Analysis (RCA) on all escalated calls.
• Develop and administer desktop images to ensure consistency through the corporate environment.
• Create, update, and the deployment of software and security application packages used to distribute and/or update applications throughout the corporate desktops.
• Lead, plan and/or complete a range of Information Technology Projects.
• Ensure constant follow-up is established with team members until issue is resolved or request is completed.
• Ensure incident/problem escalation process is followed for incident/problem assignment to Next level and/or other departments.
• Act as a mentor and provide technical guidance/training to Support Analyst Level I Staff on systems and documentation requirements, including problem reports and troubleshooting plans in order to increase first contact resolution.
• Perform other duties, as assigned.

• Minimum of two year's experience in a technical support environment required.
• Bilingual preferred (English/Spanish)
• Excellent verbal and written communication skills.
• Knowledge of Windows NT/2000/XP/Vista/7/8, Outlook, MS Office, Risk, Ghost, HEAT, Crystal Reports, Basic Network Administration, and Engineering Applications/Platforms (e.g. Autocad, Imagesite, Progress, etc.)
• Ability to effectively prioritize and manage time efficiently.
• Strong organizational skills and attention to detail.
• High-energy, positive attitude, and professional in all business dealings.

This is a great position for someone who loves challenges, a chance to learn an exciting business, and looking for an opportunity to move up in a successful company. HEICO Corporation offers competitive compensation, an excellent 401K plan, and medical, dental, life, and disability insurance.

Interested candidates may apply online at www.heico.com under the careers tab or in person at 7875 NW 64th Street Miami, FL 33166. Please contact Human Resources at 305-463-0455 if you require further assistance.

Los candidatos interesados pueden presentar una solicitud en línea www.heico.com o en persona en 7875 NW 64th Street Miami, FL 33166. Por favor comunicarse con recursos humanos al 305-463-0455 si necesita más ayuda.