It Help Desk

Job Title:IT help desk

Location: Cincinnati/ Dallas, TX / Milford, Ohio

Duration: Full time

Need resume from IT help desk (troubleshooting, resolving tickets)

Job Description:

• Good to have 0-4 years of experience in the Pharmacy/ Healthcare Benefits administration area and Hands-on computing experience is a must. Familiarity with Mainframe, PL/SQL, .NET, AS400, and Java / open systems-based applications preferred.
• Logical approach to problems /issues resolution, gather facts, takes corrective action, escalate problems at the appropriate stage, and ability to work on own initiative to follow up and resolve issues raised
• Solve highly complex problems (at different levels), involving broad, in-depth product knowledge or in-depth product specialty.
• Collaborate on cross-team and cross-product technical issues by working with resources from other groups to resolve customer issues. Collaborate with Tech Leads and escalation resources, when appropriate
• Document known errors and update SOPs based on continuous learning

Roles & Responsibilities:

• Excellent problem-solving skills and Analytical skills.
• Expertise in Pharmacy/ Healthcare Benefits administration area and familiarity with
• Hands-on experience on Mainframe/ Open systems on various Business Applications
• Good communication skills in English (verbal and written)
• Excellent customer-facing skills which include.
• Ability to listen & address specific problems.
• Problem-Solving and Analytical skills
• Articulate solutions
• Self-Starter. Drive for Result.
• Ability to learn new concepts/systems

Education:

• High School or Associate Degree in business administration, information systems, computing studies, IT or others.