Job Listing: Helpdesk Level One Technician
Are you passionate about providing top-notch technical support and delivering exceptional customer service? We are currently seeking a Helpdesk Level One Technician to join our dynamic team. If you have a knack for problem-solving, excellent communication skills, and a strong technical background, we want to hear from you!
Responsibilities:
• Provide timely and effective support to end-users, resolving technical issues related to hardware, software, and peripherals.
• Maintain accurate records of reported issues and resolutions in our helpdesk system.
• Collaborate with team members to escalate and address complex problems efficiently.
Requirements:
Technical Proficiency:
• Solid understanding of computer hardware, software, and operating systems.
• Ability to troubleshoot and resolve basic technical issues.
Customer Service:
• Excellent communication skills with a customer-centric approach.
• Patience and empathy to assist users in a clear and concise manner.
Problem-Solving Skills:
• Strong analytical and problem-solving abilities.
Documentation:
• Maintain accurate and detailed records of technical issues and resolutions.
Collaboration:
• Ability to work collaboratively with other team members.
Minimum Requirements:
Education:
• High school diploma or equivalent; additional technical certifications are a plus.
Experience:
• Proven experience in a customer service or technical support role.
• Familiarity with common helpdesk software and ticketing systems.
Technical Knowledge:
• Basic understanding of Microsoft Office Suite and common business applications.
• Exposure to networking concepts and troubleshooting.
Communication Skills:
• Proficient in English and Spanish (a plus) with effective verbal and written communication skills.
Adaptability:
• Ability to learn and adapt quickly to new technologies and processes.
If you are ready to take the next step in your career and contribute to a supportive and collaborative work environment, submit your resume and cover letter today. We look forward to welcoming a dedicated and skilled individual to our helpdesk team!
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
- Health insurance
Compensation package:
- Hourly pay
Experience level:
- 1 year
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Ontario, CA: Relocate before starting work (Required)
Work Location: In person