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SalaryPosition Purpose
The IT Helpdesk provides assistance in diagnosing and resolving user issues while ensuring adherence to IT policies.
Essential Position Functions
The IT Helpdesk provides assistance in diagnosing and resolving user issues while ensuring adherence to IT policies.
Essential Position Functions
- Assist in diagnosing and resolving user issues, actively participating in daily Scrum events.
- Ensure adherence to IT policies and procedures, aligning activities.
- Collaborate with IT team members to provide timely and effective support, fostering Agile teamwork.
- Assist in handling and resolving IT support tickets using appropriate tools and methodologies.
- Communicate effectively with users, providing assistance in a user-friendly manner.
- Support IT inventory management activities, ensuring accurate tracking of assets.
- Contribute to research efforts into emerging technologies supporting IT helpdesk functions.
- Assist in documenting IT processes and troubleshooting procedures.
- Comply with all company policies and procedures, aligning activities.
Minimum Requirements of the Position
- Enrolled in an associate degree program in information technology, computer science, or a related field, or equivalent experience.
- Exposure to or basic experience with IT support functions including IT security, networking, hardware, and software troubleshooting.
- Exposure to or basic development of effective written and oral communication skills.
- Exposure to or basic development of collaborative teamwork skills.
- Aptitude for developing problem-solving skills in an IT support context.
- Within 60 days of employment obtain Certified Scrum Developer and/or Professional Scrum Master to demonstrate proficiency in Scrum principles and practices within Agile development environments.
This full time position offers an outstanding benefit package, including three weeks of vacation the first year, a generous retirement plan, health and dental insurance, a wellness program, and much more! If you are interested in working for an organization focused on a team atmosphere and is dedicated to providing exceptional service submit your resume today! Send resume to: resumes@group-health.com. Group Health Cooperative of Eau Claire is an affirmative action and equal opportunity employer.
