IT Help Desk Technician

The Help Desk Technician will assist employees with any issues involving their computer hardware, communication software, or computer applications. Their duties include responding to customers, determining the cause of computing issues, and fixing technical problems. The position will configure and install computers, diagnose problems, log issues and work at resolving helpdesk tickets in the ticketing system. Come join a fast growing company with opportunities to gain experience with many other technologies within our environment.

• Location: Kaiser Transport in Milton, WI (This is not a remote position)
• Travel <5% of the time

Essential Functions:

• Assist with monitoring, triaging, and escalating incoming requests and incidents
• Support internal and remote employees with technical issues related to connectivity, hardware, and software
• Perform regular maintenance, upgrades, performance monitoring and tuning of desktop equipment as required
• Diagnose hardware and software problems
• Assist other IT staff members as needed

Qualifications:

• Strong customer service skills
• Associates degree with at least one year of relevant Help Desk experience, or two years of relevant Help Desk experience without a degree or a combination of both education and experience
• Strong trouble shooting skills
• Basic Windows server experience (2012R2-2019)
• Basic Network knowledge and experience
• Eligible to work in the US

Experience preferred:

• Experience with Office 365 administration
• Experience managing users and computers in Microsoft Active Directory

Competencies & Skills:

• High Level of customer service
• Ability to work in fast paced environment
• Excellent communication skills both verbal and written
• Self-motivated and proactive
• Strong team skills and ability to work independently
• Demonstrated ability to work productively with wide range of people
• Strong organizational, problem-solving, and analytical skills; to manage priorities and workflow