Address
Form of workJob Description
Ready to jumpstart your IT career and apply your technical skills in a dynamic and fast-paced work environment? Naviant is searching for a tech-savvy individual with exceptional customer service skills based in the Madison, WI area for the IT Help Desk Support position. Bring your commitment to quality and ability to prioritize a variety of tasks to our innovative team in this hybrid role. You'll be immersed in daily operations, from responding to technical support requests to configuring and deploying new endpoints for our remote workforce. If you're skilled at troubleshooting hardware, configuring laptops, and navigating various systems and applications, this is the opportunity for you!
Naviant is a software service company that provides digital transformation solutions to simplify and automate processes through business consultation services and technology solutions. We're a remote company offering a flexible work environment to our national team of problem-solving, innovative, collaborative individuals who are passionate about finding creative solutions for our customers. Our high-performance culture empowers individuals both personally and professionally by providing ongoing support, mentorship opportunities, and a variety of ways to continue growing your career. As a high visibility company, you’ll also have the chance to get quick recognition for your efforts. Come join us!
What it takes to be our IT Help Desk Support:
Our employees enjoy a work culture that promotes open communication, sharing knowledge, taking initiative and responsibility, understanding our customers, providing innovative solutions, and valuing a work life balance.
Traditional Benefits:
Health, Dental, and Vision Insurance; Disability and Life Coverage; Flexible Spending Plans; Paid Time Off (PTO); 401(k) with Match Program
Other Benefits:
Remote Work Environment; Home Office Allowance; Parent Program; Charitable Giving Program; Volunteer Time Off (VTO); Wellness Initiatives
Naviant is a software service company that provides digital transformation solutions to simplify and automate processes through business consultation services and technology solutions. We're a remote company offering a flexible work environment to our national team of problem-solving, innovative, collaborative individuals who are passionate about finding creative solutions for our customers. Our high-performance culture empowers individuals both personally and professionally by providing ongoing support, mentorship opportunities, and a variety of ways to continue growing your career. As a high visibility company, you’ll also have the chance to get quick recognition for your efforts. Come join us!
What it takes to be our IT Help Desk Support:
- Must be located in the Madison, WI area for this hybrid role
- Associate or bachelor’s degree in an IT related field or equivalent experience
- 1-2 years of IT experience
- Experience with Microsoft Windows and Office 365
- Experience with configuring laptops and troubleshooting hardware
- Experience with installation, configuration, and support of enterprise software and hardware solutions
- Knowledge of cybersecurity, communication, and enterprise-wide technologies
- Ability to clearly document configurations and procedures
- Strong interpersonal and customer relationship skills
- Ability to train technical and non-technical people
- Ability to evaluate new applications
- Ability to prioritize and urgently respond to a variety of tasks, projects, and people in fast-paced environment
- High initiative with the ability to operate successfully with minimal direction
- Provide overall technical support to Naviant’s national remote workforce
- Provide exceptional desktop support for Microsoft technologies including Windows and Office 365 via remote and on-site support sessions
- Respond timely to internal technical support requests via phone, email, and chat and document all support interactions in the case management system
- Troubleshoot and resolve technical issues related to hardware, software, and network
- Escalate complex issues to the appropriate team or individual
- Configure and deploy new endpoints and other needed accessories to a remote workforce
- Support internal IT infrastructure, including AWS/O365 environments, routers, etc.
- Maintain a secure environment to protect critical business data including but not limited to remote access, SPAM filters, network usage, approved software, etc.
- Work with our IT consulting partners regarding their support of our environment
- Stay up to date with the latest technology trends and developments
- Suggests areas for improvement in internal processes along with practical solutions
- Execute project work plans related to internal IT projects
Our employees enjoy a work culture that promotes open communication, sharing knowledge, taking initiative and responsibility, understanding our customers, providing innovative solutions, and valuing a work life balance.
Traditional Benefits:
Health, Dental, and Vision Insurance; Disability and Life Coverage; Flexible Spending Plans; Paid Time Off (PTO); 401(k) with Match Program
Other Benefits:
Remote Work Environment; Home Office Allowance; Parent Program; Charitable Giving Program; Volunteer Time Off (VTO); Wellness Initiatives
Must be authorized to work in the U.S. Sponsorship not provided.
Naviant is an Equal Opportunity, Affirmative Action, and E-Verify Employer seeking a diverse and talented workforce.
Please use the links below for important information when applying for work with Naviant:
E-Verify Notice | Right to Work Notice English or Spanish
Powered by JazzHR
VT1qapwEhk
