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SalaryAbout Patriot: Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property & casualty agencies across the United States. Patriot’s collaborative model delivers resources and strategic support to its agencies, whose leaders continue to operate with a high degree of autonomy in their local markets. Patriot’s unique equity model creates true alignment with its partner agencies, and its operating philosophy fosters enhanced career opportunities for its dedicated and professional team. With 120 offices in 21 states and more than 1,300 professionals, Patriot is a top 50 U.S privately held insurance agency that also ranks in the top-20 amongst privately held employee benefit agencies.
Overview: Are you seeking an opportunity to join a fast-paced dynamic company with ambitious growth & national expansion goals? This is a unique opportunity to join a newly formed company with a family friendly culture that will help you develop your talents into a meaningful career!
We are seeking a highly skilled and motivated IT Operations Manager with a specialization in the Microsoft platform (Entra, Azure, Intune, Co-Pilot, etc), solutions engineering, scalability assessment, with a strong commitment to servant leadership. The ideal candidate will oversee the daily operations of our IT infrastructure, ensuring optimal performance, security, and reliability. This is a full-time, remote position with an excellent compensation and benefits package, a flexible work environment, and a culture which encourages collaboration and a healthy balance of life and work.
Primary Job Responsibilities:
As an IT Engineer, you will be part of a dynamic team working in a fast-paced environment supporting stakeholders across the United States. This may include but is not limited to:
- Oversee day to day operations and platform reliability across the Microsoft suite of offerings.
- Manage our Microsoft platform to support business requirements.
- Stay abreast of the latest industry developments and recommend innovative solutions to enhance efficiency, reliability, and effectiveness of our employees.
- Define, document, and maintain architectural standards while accommodating best practices.
- Managing mail flow configuration including internal traffic, external traffic, encryption, and filtering / rules
- Collaborate with cross-functional teams to analyze requirements and develop comprehensive, scalable, and secure solutions.
- Ability to work both collaboratively and independently based upon the deliverable.
- Comfortable working with third party vendors that manage various services / onsite networks.
- Must be able to build trust and rapport with both technical and non-technical partners.
- Develop, maintain, and train IT staff on technical documentation, processes & procedures, and system configurations.
- Evaluate existing systems, vendors, and processes for identification of opportunities.
Requirements:
The successful candidate will have experience with Microsoft Azure / Entra, various technical platforms, IT leadership, and effective technical documentation. Additional qualifications include:
- Bachelor’s degree (or equivalent experience) in Computer Science, Information Technology, or related field.
- 8+ years of experience in infrastructure design, support, and administration.
- 4+ years of experience supporting Microsoft Azure / Entra and Microsoft365.
- 2+ years of experience building and supporting SharePoint sites.
- 2+ years of experience in IT Operations Management.
- Excellent leadership and interpersonal skills with a focus on servant leadership principles.
- Strong experience with IT infrastructure design and support, virtual machines / desktops, backup, and automation.
- Strong background in solutions engineering and architecture.
- In-depth knowledge of cloud technologies.
- Identity management including SSO, MFA, conditional access, event management, device registration, identify protection, hybrid identity management solutions (Okta experience a plus)
- Relevant certifications are a plus.
- Strong understanding of mail flow best practices, rules, configuration, secure messaging / filtering, managing spam or block lists
- Experience providing architectural documentation, design documents, process flows, etc
- Excellent interpersonal skills and customer service mindset
- Exceptional time management and organizational skills
Why Patriot?
Patriot offers the opportunity to be a part of a fast-growing company at its inception. We strive to create a flexible and collaborative environment for our employees, and our goal is to provide enhanced career opportunities for our dedicated and professional team.
In addition to a competitive salary, we provide a comprehensive health and welfare program to employees, family members and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. We offer:
- Medical, Dental and Vision Benefits
- Flexible Spending Account (FSA), Health Savings Account (HSA) and Commuter Transit Programs
- Company paid Short-Term Disability, Long-Term Disability and Group Term Life
- Company paid Employee Assistance Program
- Paid Parental Leave
- Paid holidays
- Personalized PTO
- 401(k)
- Flexible Schedule
- “Dress For Your Day” Casual Dress Code
^Salary Range: $120,000 - $140,000 depending on experience
^A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the required state pay transparency law. The salary analysis considers relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis.
Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at www.patriotgis.com.
