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Form of workAt United we are a team of engineers, builders, planners, and thinkers that design and build today's infrastructure, for tomorrow. We come to work every day committed to driving growth and delivering projects that matter for our clients, ourselves, and our communities. Through our work in the nuclear, conventional generation, renewable and power delivery markets, we create resilient infrastructure to last generations.
About the Job:
We are seeking a passionate, growth-oriented, and customer-centric Entry-Level IT Support Specialist to join our IT team. This role offers a unique opportunity for those who have a flair for technology combined with strong interpersonal skills. Ideal candidates will possess a learning mindset and a keen desire to develop their technical acumen and contribute positively to our organization's IT ecosystem.
Responsibilities:
- Enhance technical knowledge through assisting fellow employees with technical issues, participating in provided training, and collaboration with more experienced team members.
- Respond to employee inquiries, assess problems and issues with IT equipment and applications, and seek resolutions in a timely manner.
- Take ownership of reported issues, collaborating with experienced team members and utilizing proactive research to find resolutions.
- Document common solutions in FAQ's, "How To's", and other employee facing communications and documents.
- Assist in maintaining inventory of IT equipment and software licenses.
- Assist in the deployment, patching, and management of computers, mobile devices, and peripherals.
- Participate in IT training sessions and workshops to continually enhance tech knowledge and skills.
What we're looking for:
- Outstanding customer service skills, especially in verbal and written communication.
- Strong critical thinking skills and the ability to demonstrate logical problem solving.
- Eagerness to learn and adapt in a dynamic environment.
- Expected to achieve A+ Certification within 6 months and Microsoft MCP within 1 year of employment.
- Ability to balance independent work with team collaboration.
- A proactive mindset.
- 2- or 4-year degree in Information Technology, Computer Science, or related field is preferred, but not mandatory.
- Familiarity with Windows/Mac OS, iOS, Android, Microsoft Office Suite, and basic IT tools is a plus.
- Ability and willingness to occasionally (less than 10%) travel within the United States and Canada.
Due to the nature of work that United performs, candidates must be a United States Citizen. Sponsorship is not available.
United E&C is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class. United believes in each person's potential, and we will help you reach yours.
