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Form of workJOB SUMMARY
At Houston Methodist, the Information Technology (IT) Data Analyst is responsible for analysis, functional documentation, configuration, maintenance, testing, and support for business intelligence and analytics applications through upgrades, new releases, and optimization implementations. This position utilizes critical thinking, attention to detail, and effective communication skills. The position works collaboratively with teams and to consult with business area leads and analyze issues to generate solution recommendations. The IT Data Analyst communicates effectively with technical and non-technical audiences.
The position utilizes subject matter expertise in business intelligence (BI) with experience in business, healthcare and technology projects. The incumbent actively supports, develops and advances Houston Methodist's Business Intelligence applications. The IT Data Analyst participates in requirements gathering sessions to understand and document complex business needs, monitors development progress, conducts quality assurance exercises, ensures deliverables are met, and manages expectations.
Data Asset Management:
- Works with the Analytics Team to identify appropriate solutions for various data/analytics needs.
- Work with various Application Teams and Analytics hubs to maintains the Analytics Catalog and associated metadata records
- Work to help optimize the search capabilities of various Analytics Catalogs.
- Develop & maintain inventory of the enterprise information maps, including authoritative systems, owners
Collaboration:
- Works with members of Data Governance to help develop and support data/analytics request and prioritization process.
- Works with virous operational councils to identify data/analytics needs.
- Help develop educational materials to support operations ability to search for or identify data assets.
- Ensures that consumers are satisfied with data/analytics solutions and distribution tools
Facilitation:
- Facilitates and maintains the Analytics Catalog
- Facilitates the triage of the data/analytics request and prioritization processes.
- Facilitate the development and implementation of data quality standards, data protection standards and adoption requirements across the enterprise
Key competencies
- Knowledge of Data Governance practices, business and technology issues related to management of enterprise information assets and approaches related to data protection
- Familiarity with enterprise data/analytics platforms such as Microsoft SQL Server, SAP Business Objects Webi, Tableau and Power BI.
- Familiarity with Data Governance Tools like Collibra.
- Previous experience helping an organization develop a strategy for collecting and using data throughout its business can help you stand out from other analysts.
PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
- Provide personalized care and service by consistently demonstrating our I CARE values:
- INTEGRITY: We are honest and ethical in all we say and do.
- COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
- ACCOUNTABILITY: We hold ourselves accountable for all our actions.
- RESPECT: We treat every individual as a person of worth, dignity, and value.
- EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
- Focuses on patient/customer safety
- Delivers personalized service using HM Service Standards
- Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
- Intentionally rounds with patients/customers to ensure their needs are being met
- Involves patients (customers) in shift/handoff reports byenabling their participation in their plan of care as applicable to the given job
PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are essential functions of the job.
PEOPLE - 25 %
- Communicates (oral and written) effectively with customers, vendors, colleagues, and management about services, contact information, system availability, and information. (EF)
- Partners with customers to gather requirements using various methods such as Agile and RAD design and development in conjunction with developers to document business case/ scope/ plan, business/functional requirements; including specifications for package solutions, and/or software development. (EF)
- Implements projects, performs development, testing and resolves issues with customers and vendors, making changes and corrections as needed; and coordinating communication of changes to customers. (EF)
- Assists more senior team members with user education of business intelligence applications and helps ensure access to data with the goal of reduced reliance on technical specialists in order to obtain data. (EF)
SERVICE - 30 %
- Gathers and documents requirements, business rules, source to target mapping, metadata capture and decomposes high-level business and user requirements into complete, concise and consistent functional requirements suitable for use by the developer. (EF)
- Assists in the design and development of reports, dashboards, and user presentations using Business Intelligence tools including Oracle BI, SAP Business Objects, Epic Caboodle, Tableau and Epic SlicerDicer. (EF)
- Assists with messaging to customers and management on plans for issue resolution, status updates and their effect on the department to customers. Partners with the Project Management Office to support all phases of project implementation. (EF)
- Participates in managing and resolving major system outages, disaster management and change control. (EF)
QUALITY/SAFETY - 25 %
- Ensures all reported data and information are accurate, consistent, relevant and timely.
- Maintains the quality and integrity of data collected for decision making and works with the other areas of the organization to ensure consistent reporting of information. (EF)
- Performs required quality and profiling activities on the data to ensure information delivered from BI solutions is defect free and of high quality. Develops detailed system test plans, execute system test cases and provide issue tracking and consolidation. Participates in a coordinated User Acceptance Test (UAT) effort. (EF)
FINANCE - 10 %
- Practices good time management, good assessment in professional decision making, and management reporting skills to recommend problem resolution, technical analyses, costs and resource estimates, work plans, workflow documentation, and progress reports on assigned projects.(EF)
- Helps minimize excess cost(s) by assisting and recommending solutions in achieving organizational objectives. (EF)
GROWTH/INNOVATION - 10 %
- Proposes solutions to facilitate constructive discussion and fosters an environment that encourages innovation, continuous improvement and growth within the team to arrive at the most optimal solution. (EF)
- Uses internal and external resources to stay up to date with new Analytics technologies and trends. (EF)
This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
EDUCATION REQUIREMENTS
- Bachelor's degree in Computer Science, Business Administration, Health Administration, or related discipline required
EXPERIENCE REQUIREMENTS
- Three years experience as business analyst on Business Intelligence projects performing requirement gathering and documentation including working with information technology teams on development projects using Business Intelligence tools and technologies such as Microsoft SQL Server, SAP Business objects, Oracle BI, EPIC Caboodle, EPIC SlicerDicer and Tableau
- Experience in the healthcare industry preferred
- Experience integrating new and existing clinical database environments preferred
CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
- Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
- Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
- Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
- Strong oral and written communication, listening, facilitation and observational skills
- Strong analytical and consultative skills including the ability to identify true needs and requirements
- Knowledge of EPIC clinical and financial modules in a hospital environment preferred
- Ability to work with a vast array of information gathered during elicitation and analysis and adjust to changing information and priorities.
- Strong teamwork skills including the ability to negotiate priorities and to resolve conflicts among customers, technologists, and management.
- Ability represent requirements information in graphical forms that augment textual representations in natural language.
- Ability to balance theory and practical reality in data warehousing methods/approaches.
- Ability to evaluate, prioritize and problem solve a variety and multiplicity of tasks and ensure timely and accurate completion.
- Ability to work independently and take initiative.
- General knowledge of health care operations desired, knowledge and appreciation of business concepts and requirements as applicable to a large academic, research, and/or healthcare facility preferred
- Understanding of BI data warehousing and concepts, tools functions and features.
- Knowledge of database architecture including some knowledge of SQL and relational and multi-dimensional database structures and schemas
- Strong project management technical skills
SUPPLEMENTAL REQUIREMENTS
On-Call* Yes, on a regular basis (for Non-Exempt or Exempt jobs)
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Event, etc) regardless of selection above.
Travel**
May require travel outsideYesof Houston Metropolitan area
**Travel specifications may vary by department.
Please note any other special considerations to this job: __________________________
Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers. HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area. HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, HM employs over 25,000 employees. Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.
In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services’ consulting and education divisions also provide advisory services and training and development to health care organizations around the world.
