It Customer Service Specialist

Intact, the world’s leading provider of software solutions for the Testing, Inspection and Certification (TIC) industry is seeking a support specialist to join our global organization. With our products we ensure that organic products are really organic, food is safe, fisheries are sustainable, and buildings don’t go up in flames.

We’re looking for that special someone with some combination of experience in technology systems support, certification or auditing world, and the Intact Platform to be part of our growing business in the United States. Our support teams work closely with customers to optimize business processes, find, and kill bugs, clarify customer needs, and, depending on experience and qualifications, may work to support our business intelligence toolsets.

Our worldwide presence means you'll be in contact with customers all over the world and work in as part of a global organization. Sounds good? Send us your application and become a part of our team.

Intact US seeks IT Customer Service Specialist for North America
(f/m/x)

Job Description 2nd level software support of the Intact Platform (SaaS Solution)

• Verbal and written customer communication (email, phone, videoconference)
• Problem solving for application and system errors as well as bug documentation and analysis
• Recording, processing, and answering technical customer inquiries, use cases and user stories

Your Background Completed technical education or similar qualification in the IT / software area

• Experience in software support preferred, particularly enterprise software and/or 2nd level support
• Professional experience in the Auditing/Certification sector and/or Intact Platform knowledge is preferred
• Experience with JIRA and confident in Microsoft Office
• Excellent verbal and written communication skills, German or Spanish language skills a plus
• Works independently in a structured way and have a strong quality awareness
• Enjoy to working in a team across time zones and cultures
• Ability to travel for training in Austria and customer visits as needed (length of stay: approx. 1 month per year). Travel may account for 10% of time.

Company Benefits Flexible home office– you will be working out of your remote location or our Santa Cruz, CA location.

• Health care, dental and vision, 401K (5% match) and generous vacation plans
• Intact provides ongoing training & further education opportunities as well as company events
• Regular overseas travel for training
• Status: exempt full-time employee
• Starting salary $60,000 - DOE

INTACT’s US office and primary business location is 111 Mission St., Santa Cruz, CA 95060

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you have any experience in the testing, inspection or certification industry?
• How would you describe your ability to problem solve difficult software use cases.

Education:

• Associate (Preferred)

Experience:

• IT Customer service: 2 years (Preferred)

Language:

• German, Spanish, Portuguese (Preferred)

Work Location: Remote