It/Av Help Desk / Customer Service Agent

About Code Blue

Code Blue is a full-service, enterprise technology integration and managed services provider. Our client base includes some of the largest retail brands in the world. We are especially proud to be a recommended IT vendor for Planet Fitness. All Code Blue clients benefit from our extensive background in customer relations, project management and cost containment in the delivery of technology solutions that drive measurable business value—at scale.

Code Blue’s passion is delivering complex technology solutions that offer strategic business value. Code Blue’s core values are Integrity, Service, Transparency, and Accountability. We base every business relationship on honesty—with clients, suppliers and within our team.

About the Role

Are you tired of opportunities that become stale quickly? Do you have a do whatever it takes attitude? Do you have what it takes to be a part our team?

We are looking for a Level Two Support Technician to work on site in Enfield, CT and be part of a growing team providing remote support for our clients. As part of your job responsibilities, you will be working to troubleshoot and configure things such as PCs and peripheral equipment, cameras, NVR/DVR units, TVs, network connections, amplifiers, and other low voltage items.

Applicants should be able to work within a team as well as by themselves and be self-motivated to seek out additional resolutions or troubleshooting steps from teammates, our internal knowlege base, and the internet when they are unsure of the next troubleshooting step to take. The ability to communicate with the team and clients is an integral part of the job and you will be expected to provide timely updates regarding the status of open issues.

Experience and skills:

• Help Desk Support: 1-2 years
• Ability to think mathmatically/logically to break down problem solving
• Customer Service skills as good as your Help Desk Support skills :)
• Ability to learn new skills and information at a fast pace.
• At least one year preferred in each of the following areas
• Experience with Windows operating systems and troubleshooting issues within the OS
• Experience with Office Suite and troubleshooting issues within the environment
• A working knowlege of basic networking / technology troubleshooting a plus
• Experience with IP and analog camera system installation and troubleshooting a plus
• Experience with AV installation and troubleshooting, including TVs and audio systems a plus

Education:

• High school or equivalent
• Associates or Bachelor's in CS a plus

Schedule:

• Monday to Friday, alternating on-call weekends

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

Education:

• Associate (Preferred)

Experience:

• Customer Service: 2 years (Required)
• Help Desk Support: 2 years (Required)

Work Location: In person