It Business Analyst

Allied Consultants, Inc. is an Austin-based firm which has for 31 years been a premier provider of technical and business professionals to clients in Texas. We are currently seeking an experienced IT Business Analyst to be a key resource on a technical services team.

Allied Consultants offers its family of consultants excellent rates, a local support staff, and an attractive benefits package which includes medical insurance (Allied shares a percentage of the cost), life insurance, a matching 401(k) plan and a cafeteria plan.

Candidates selected for interview will be required to undergo criminal background checks and may be required to complete a drug screen in accordance with Federal and State Law.  Offers of Employment are contingent on a successful background check


Allied Consultants is an equal opportunities employer.

Our client is recruiting for a high-energy, articulate, and organized individual to support end users of cross-functional applications by monitoring, resolving, tracking, trending, and recommending fixes to end users and project teams. This position will report to the Program Manager of Projects and Technologies located at the customer’s site in Austin, Texas. The Client's Projects and Technologies Program is part of the utility’s Advanced Grid Technologies group, focused on core and emerging utility technology. The successful candidate will be responsible for day-to-day end user operations of multiple utility applications, achieved by assisting users in resolving issues, tracking issue trends, recommend and test fixes, participating in vendor roadmap discussions of existing and proposed technologies, and determining customer objectives by analyzing business functions.

Essential duties and functions may include the following. Other related duties may be assigned.

1. Meets with decision makers, system owners and end users to define business, operations requirements and systems goals
2. Provides day to day end user support and walks users through fixes; provides root cause analysis as required
3. Alerts IT/OT partners to application and/or system issues via escalation channels
4. Assists or consults during requirements gathering sessions to elicit requirements, specifications, business processes and recommendations related to potential system integration solutions
5. Creates models, use cases, process flows, specifications, diagrams and charts to provide direction to developers, designers, and vendors
6. Writes and delivers reports, recommendations, or alternatives that address portfolio needs
7. Coordinates and performs testing, including end-user reviews for modified and new systems, training and other post-implementation and portfolio support

Conducts weekly and ad hoc meetings on program and program initiatives; track issues through resolution lifecycle; works with team to develop and deliver presentations for use in program related meetings

Minimum (Required):

Years

Skills/Experience

Graduation from an accredited (4) four-Year College or university with major course work in a field related to the job plus two (2) years of experience.

Experience may substitute for education for up to (4) years

4

Experience with utility service technologies, including but not limited to: Maximo, Outage Maps, GIS (Smallworld or ESRI), Asset Management, Vegetation Management, Engineering analysis and modeling software, AutoCAD

4

Ability to recognize data trends and formulate process improvements and application improvements

4

Ability to facilitate stakeholder workshops, produce meeting minutes, track items to completion

4

Ability to solicit process steps and produce process maps using Visio or similar application

4

Ability to write detailed work instructions based on process maps

4

Ability to translate end user application needs to IT and vendor partners

4

Experience with system integration testing, end to end testing, and creating end user test scripts

Preferred (Optional):

Years

Skills/Experience

4

Experience in recognizing data trends

4

Experience with enterprise level projects and project coordination

4

Experience in formulating application improvement recommendations

4

Experience presenting to multiple levels of an organization