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SalaryAbout Texas Department of Family and Protective Services (DFPS)
The mission of DFPS is to protect children, the elderly, and people with disabilities from abuse, neglect, and exploitation by involving clients, families, and communities. We are looking to grow our teams with people who share our energy and enthusiasm to get behind our mission of protecting those among us who are most in need.
The Texas Department of Family and Protective Services (DFPS) is currently seeking a Business Analyst for a full-time position within the Application Development team in the IT Department. This position is a Business Analyst Lead role and will report directly to the Business Analyst Manager.
As a Business Analyst Lead in the Systems Development Resources team, this position will perform advanced (senior-level) business and systems analysis work that involves gathering, developing, and documenting user requirements, and reviewing and assessing business processes and tools. The BA lead’s primary responsibilities will be to support the BA and BA manager to ensure the team is providing quality work consistently by ensuring a repeatable framework, process and tools are in place. The position would work with appropriate stakeholders on IT solutions and business decisions to support the organization’s short- and long-term business goals/strategy to ensure they align with IT strategies and project requirements. Good written and verbal communication and presentation skills are required for developing reports and presentations.
This position is classified as a full-time position (40 hours a week). Work outside of regular hours may be required. Travel to other Austin offices(s) may be required. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment.
This position is a full-time position that includes other State of Texas benefits as described in this SAO site: http://www.sao.texas.gov/SAOReports/ReportNumber?id=18-704
The mission of DFPS is to protect children, the elderly, and people with disabilities from abuse, neglect, and exploitation by involving clients, families, and communities. We are looking to grow our teams with people who share our energy and enthusiasm to get behind our mission of protecting those among us who are most in need.
The Texas Department of Family and Protective Services (DFPS) is currently seeking a Business Analyst for a full-time position within the Application Development team in the IT Department. This position is a Business Analyst Lead role and will report directly to the Business Analyst Manager.
As a Business Analyst Lead in the Systems Development Resources team, this position will perform advanced (senior-level) business and systems analysis work that involves gathering, developing, and documenting user requirements, and reviewing and assessing business processes and tools. The BA lead’s primary responsibilities will be to support the BA and BA manager to ensure the team is providing quality work consistently by ensuring a repeatable framework, process and tools are in place. The position would work with appropriate stakeholders on IT solutions and business decisions to support the organization’s short- and long-term business goals/strategy to ensure they align with IT strategies and project requirements. Good written and verbal communication and presentation skills are required for developing reports and presentations.
This position is classified as a full-time position (40 hours a week). Work outside of regular hours may be required. Travel to other Austin offices(s) may be required. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment.
This position is a full-time position that includes other State of Texas benefits as described in this SAO site: http://www.sao.texas.gov/SAOReports/ReportNumber?id=18-704
Essential Job Functions:
Leading, Mentoring & Evaluating
Oversees Business Analyst work to ensure quality standards and stakeholder needs are being met.
Mentor Business Analysts to ensure DFPS IT processes for delivering project and production support work are clearly communicated and expectations defined.
Coaches Business Analysts to address standards and expectations that are not being met.
Review and comment on complex project deliverables such as project charters, quality management and risk assessment plans, workflow diagrams, and business rules.
Administration
Assist with screening, interview and selection process for potential BA team new hires and contractors.
Assist with resource allocation and time management for team.
Understand and assist with on-boarding of new staff.
Tracks project deadlines for deliverables that are assigned to Business Analysts.
Tracks production maintenance deadlines and deliverables assigned to Business Analysts.
Organize, edit and communicate release notes for distribution to the agency at large.
Assists with scheduling go-live activities.
Business Analysis & Process Improvement
Works with stakeholders to understand their technology needs and issues in performing their day-to-day work.
Conducts work sessions with users and project team members to document requirements, develop use cases, and/or technology solutions.
Assists project team members with analysis and interpretation of user requirements.
Participates in systems analysis as needed.
Analyzes program policies and business practices to provide recommendations and ideas for addressing technology requests, needs, and solutions.
Develops presentations for Business Analyst Manager and SDR Director to report on metrics gathered.
Creates, edits, and maintains technical documentation for current and future applications e.g., technical reference manuals and production control manuals.
Assists, and may train, users within programs with user acceptance testing activities.
Develops Use Case documentation.
Works with developers to interpret and provide clarification on Use Cases as needed.
Participates in release activities and application development implementation activities.
Develops and coordinates other special projects.
Adheres to all Texas Department of Family and Protective Services HR policies and performs related work as assigned.
Leading, Mentoring & Evaluating
Administration
Business Analysis & Process Improvement
Adheres to all Texas Department of Family and Protective Services HR policies and performs related work as assigned.
Knowledge Skills Abilities:
At least five (5) years’ experience in a role demonstrating business systems analysis expertise.
Knowledge of the Business Analysis Body of Knowledge (BABOK).
Knowledge of Project Management Body of Knowlede (PMBOK) and Project Management Life Cycle (PMLC) methodologies.
Knowledge of Software Development Life Cycle (SDLC) and high-level system design methodologies and techniques (entity/relationship models, data/process flow diagrams); object-oriented programming and of programming client/server applications.
Exceptional interpersonal, presentation building, meeting faciliatation, public-speaking, writing, editing, and proofreading skills.
Experience researching, understanding and summarizing key and/or abstract ideas and when applicable, suggest recommendations from those findings.
Consistently demonstrates strong analytical and critical thinking skills.
Ability to identify and address existing and potential obstacles, issues and opportunities; and identify and mitigate key issues affecting the progress of organization and process solutions.
Working knowledge of productivity software including Microsoft Office Suite to include MS Word, Excel, PowerPoint, MS Project, SharePoint, Visio and/or SQL.
Demonstrates excellent organization skills, e.g., defines and organizes tasks, responsibilities and priorities.
Ability to develop documentation that maps and illustrates processes and develop framework for process improvement.
Demonstrated experience in expressing technical and business concepts and conclusions orally and in writing.
Experience leading teams.
Effective mentor to junior level staff including providing feedback on peer-reviewed documents and feedback on meeting facilitation.
Experience analyzing business processes and developing business cases for new or modified customer-related products and services.
Skilled in problem root cause analysis and negotiating problem resolution.
Ability to analyze and interpret program and technical information including regulations, policies, and business rules to aid in DFPS IT program goal and priority setting.
Experience in estimating project effort and timelines.
Registration or Licensure Requirements:
ITIL Certification a plus but not required.
CBAP or similar Business Analyst certification is a plus but not required.
Initial Selection Criteria:
Graduation from an accredited four-year college or university; experience may be substituted for education on a year for year basis.
At least five (5) years’ experience performing in the role of a Business Analyst.
At least (1) one-year experience in leading Business Analyst either as a lead BA on a project or as a team lead..
Documented experience in analysis, mapping, and/or developing findings and recommendations for business processes.
Additional Information:
Interview Requirements: Any candidate who is called to an agency for an interview must notify the interviewing agency in writing of any reasonable accommodation needed prior to the date of the interview.
Texas Administrative Code (TAC 206 and 213) requires state agencies to ensure all Electronic Information Resources (EIR) follow accessibility standards. Staff may be required to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.
Interview Requirements: Any candidate who is called to an agency for an interview must notify the interviewing agency in writing of any reasonable accommodation needed prior to the date of the interview.
Texas Administrative Code (TAC 206 and 213) requires state agencies to ensure all Electronic Information Resources (EIR) follow accessibility standards. Staff may be required to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.
MOS Code:
Note: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include 25B, 255A, IT, 182X, 682X, 26, C4|10, C4|11, ISM, 8848, 8846, 8858, 3D0X1 . All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.
Note: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include 25B, 255A, IT, 182X, 682X, 26, C4|10, C4|11, ISM, 8848, 8846, 8858, 3D0X1 . All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.
As a state agency, DFPS is required Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
