Intern, IT Business Reporting Analyst

iHeartMedia
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The audio revolution is here - and iHeart is leading it! iHeartMedia, the number one audio company in America, reaches 90% of Americans every month -- a monthly audience that's twice the size of any other audio company - almost three times the size of the largest TV network - and almost 4 times the size of the largest ad-supported music streaming service. In fact, we have:

• More #1 rated markets than the next two largest radio companies combined;
• We're the largest podcast publisher, with more monthly downloads than the second- and third-largest podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix;
• iHeart is the home of many of the country's most popular and trusted on-air personalities and podcast influencers, who build important connections with hundreds of communities across America;
• We create and produce some of the most popular and well-known branded live music events in America, including the iHeartRadio Music Festival, the iHeartRadio Music Awards, the iHeartCountry Festival, iHeartRadio Fiesta Latina and the iHeartRadio Jingle Ball Tour;
• iHeartRadio is the #1 streaming radio digital service in America;
• Our social media footprint is 7 times larger than the next largest audio service; and
• We have the only complete audio ad technology stack in the industry for all forms of audio, from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to all forms of audio at an unparalleled scale. As a result, we're able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option.

Because we reach almost every community in America, we're committed to providing a range of programming that reflects the diversity of the many communities we serve - and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone.
Only one company in America has the #1 position in everything audio: iHeartMedia!
If you're excited about this role but don't feel your experience aligns perfectly with the job description, we encourage you to apply anyway. At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do!
What We Need:
iHeartMedia, Inc., is a global media and entertainment company that specializes in broadcast and digital radio, out-of-home, mobile, and on-demand entertainment and information services for national audiences and local communities. iHeartMedia focuses on providing a spectrum of multi-platform advertising and marketing opportunities for partners and world-class entertainment for listeners and users. We are looking for talented, energetic, curious problem-solvers who will be a great fit into our fast moving culture. In turn, we will help you acquire specific skills where needed.
What You'll Do:
Department: iHeartMedia Inc. IT Service Desk Team
The Service Desk Intern will participate in Service Desk efficiency optimization. Your responsibilities will include:

• Excellent presentation skills to a diverse audience group - technical and non-technical users
• Provide support to IT Operations by defining and supplying consistent, accurate metrics to assist with business decisions
• Provide advanced data support such as trending, regression analysis, predictive modeling and other such methodologies to assist IT leaders in making informed decisions.
• Present IT analytics formatted for Sr. Leadership consumption
• Derive conclusions and make recommendations based on rigorous data analysis
• Responsible for defining, maintaining and training for IT Operational reporting standards and formats
• Collaborate with all matter experts across IT to promote good data stewardship and insure alignment
• Compile benchmark data for comparison purposes

To join the Team you will need the following experience:

• Pursuing a Bachelor's degree in Computer Science, IT, Information Services, or related technical field. 3.0 GPA is preferred
• As a media company, knowledge around sales, radio, and the music industry as a business is helpful
• Knowledge of the Service Now, contact center analytics, equipment procurement & logistics, ITIL process, incident and problem management, as well as agile/scrum is helpful
• Basic knowledge of Service Now, AWS, 3C Logic

Preferred Skills:

• Skills in public speaking, training, and technical writing
• Ability to learn products and concepts quickly and thoroughly
• Analytical and structured thinking/problem solving - understanding true root causes, effective counter measures and continuous improvement practices, attention to detail
• Data visualization and presentation tools experience is a plus
• Research and analytics skills
• Ability to be a good voice of the customer and understanding of what would drive customers to use products, etc.
• Strong verbal and written communication skills, with the ability to interface effectively with all levels of management, including executive and senior management teams
• Excellent presentation and communication skills to a diverse audience group - technical and non-technical users
• Excellent documentation skills in various medias - Word, Lucidchart, Visio, PowerPoint
• Highly organized, exceptional problem solving skills, ability to multitask and manage competing priorities
• Strong quantitative and analytical skills including statistical analysis and mathematics
• Data driven and results oriented
• Ability to effectively prioritize and multi-task in high volume workload situations, work independently, and strong desire to overcome challenges
• Strong solution orientation and the ability to anticipate problems
• Ability to work in a fast-paced and dynamic environment

Benefits:
• Hands on experience working as a true Reporting Analyst in a fast paced environment
• Collecting and providing data that has direct influence to our service offerings and service performance
• Industry experience with analyzing trends, defining and establishing KPIs, metrics
What You'll Need:
Preferred Skills:

• Skills in public speaking, training, and technical writing
• Ability to learn products and concepts quickly and thoroughly
• Analytical and structured thinking/problem solving - understanding true root causes, effective counter measures and continuous improvement practices, attention to detail
• Data visualization and presentation tools experience with Tableau
• Research and analytics skills
• Ability to be a good voice of the customer and understanding of what would drive customers to use products, etc.
• Strong verbal and written communication skills, with the ability to interface effectively with all levels of management, including executive and senior management teams
• Excellent presentation and communication skills to a diverse audience group - technical and non-technical users
• Excellent documentation skills in various medias - Word, Lucidchart, Visio, PowerPoint
• Highly organized, exceptional problem solving skills, ability to multitask and manage competing priorities
• Strong quantitative and analytical skills including statistical analysis and mathematics
• Data driven and results oriented
• Ability to effectively prioritize and multi-task in high volume workload situations, work independently, and strong desire to overcome challenges
• Strong solution orientation and the ability to anticipate problems
• Ability to work in a fast-paced and dynamic environment

What You'll Bring:
Location:
San Antonio, TX: 20880 Stone Oak Parkway, 78258
Position Type:
Seasonal
Time Type:
Full time
Pay Type:
Hourly
Benefits:
iHeartMedia's benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:

• Employer sponsored medical, dental and vision with a variety of coverage options (employees meeting ACA measurement)
• A 401K plan
• Employee Assistance Program (EAP) at no cost - services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
• A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
Non-Compete will be required for certain positions and as allowed by law.
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