Address
Form of workISP Support Representative
100% remote
*Must reside in Iowa or Illinois
Technical
- Cable, Modem, Internet
- Troubleshoot
- Ticketing System
- Windows
Overview
This position is great for any recent computer science graduate or experienced call center agent. The position will build a foundation of IT Help Desk skill, which will allow you to start your call center or IT career. This is a fast-paced position, handling inbound calls to provide technical support. Applicants should be aware of the attendance policy, where agents cannot miss any days during the required 1 month training portion.
Will provide solutions that help our 1,500 electric and telephone members bring all the advantages of today's evolving technology to rural America. Company solutions are developed specifically to meet the needs of rural utilities and their customers, and include integrated smart grid solutions, advanced metering networks, next-generation energy, grid intelligence, broadband, managed services, mobile and video. Support a dynamic, growing cooperative with more than 800 employees operating out of eight office locations. We are looking to add experienced staff to our growing company to help our rural cooperative members develop their technology. Our approach is to educate and support our members as we work with them through a consultative process.
Duties
- Provide world-class customer support for ISP partners within a 24x7x365 environment.
- Answer inbound calls, chats and emails in a professional manner that adheres to company and departmental policies.
- Assist customers in diagnosing and resolving voice, data, video and connectivity issues and answer questions that ensure an optimal customer experience.
- Answer inbound technical support phone calls, chats and emails related to partners.
- Troubleshoot voice, data, video and connection issues for customers.
- Identify, troubleshoot and assist customers with voice, data, video and connection issues.
- Answer customer service related questions.
- Track and record each phone call and provide a detailed description of the call.
- Provide backup assistance for other Technical Support Representatives
Start Date & Equipment
- June 26, 2023
- Equipment Provided must pick up in Cedar Rapids, IA on Friday, June 23, 2023
Shift
- 2nd shift schedule, 8 hour shift
- Early 2nd shift (10am-7pm), Late 2nd shift (3pm-12am)
- 2 days off per week, not consecutive
- Will work 1 Saturday or Sunday per week
Environment
- Work from home, must have reliable internet, childcare, and minimal distractions
- 2 breaks per shift
- Performance Evaluation
Pay Scale & Incentives
- Base Salary $31,000 Annually
- $1,000 Salary increase after 4 months
- $100 Training Completion Bonus
- $50-$100 Attendance Bonus-monthly
- $250 Sign-On Bonus-4 months
- $300 Loyalty Bonus- 8 months & 12 months
- 15 PTO Days Accrued- 80 hr annual carryover
- 401K Opportunity
Skiltrek is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US.
At Skiltrek, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances,
be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
Skiltrek is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender,
race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.
Skiltrek is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
