Pc Desktop Support Technician

Salary : $60,965.05 - $73,158.59 Annually
Location : Information Technology Johnson County Health and Human Services Building 855 S Dubuque St Suite 204, IA
Job Type: Full-time
Job Number: 00751
Department: Information Technology
Opening Date: 01/22/2024
Closing Date: 2/13/2024 11:59 PM Central
Definition & Duties
Under direct supervision of the Network Administrator; installs, modifies, and makes repairs to personal computer and printer hardware, and software systems. Provides technical assistance to County computer users. Provides and supports the County VoIP phone system.
Knowledge of & Ability to

• Windows Operating systems
• Microsoft Office, Outlook and other business software
• Printer installation and support
• Circuit boards, processor chips, electronic equipment and computer hardware and software including applications and programming
• English language to include grammar, spelling, sentence structure and vocabulary

Ability to:

• Troubleshoot hardware and software problems
• Represent Johnson County and perform duties in a professional, responsible and trustworthy manner
• Provide customer service that is courteous, and responsive
• Learn and apply new computer techniques at a high rate of speed
• Be detail-oriented while performing duties
• Collect data, keep accurate records, and prepare reports
• Exercise good judgment in the performance of duties
• Think logically, analyze, and interpret problems
• Learn, apply, and articulate departmental policies and procedures
• Follow complex oral and written instructions
• Communicate effectively both orally and in writing
• Handle multiple tasks and competing priorities
• Maintain confidentiality of protected information as appropriate
• Establish and maintain effective working relationships with elected officials, department heads, and other employees
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
• Present and explain concepts logically and in a manner understood by end users
• Handle low to moderate levels of stress, meet deadlines and solve problems appropriate to the position
• Use a computer for the purpose of data entry, spreadsheets, word processing, and presentations
• Operate common office equipment such as calculator, fax machine, photocopier, multi-line telephone, computer projector, scanner and printer
• Have clarity of speech, hearing, and writing which permits effective communication
• Have sufficient vision which permits moderate to heavy production and review of a wide variety of materials in both electronic and hardcopy forms
• Have sufficient manual dexterity to make handwritten notations and which permits moderate use of a keyboard and mouse
• Sit, stand, walk, climb, balance, stoop, kneel, crouch, crawl, squat, bend, twist, reach and use a step stool or ladder as needed
• Push, pull, lift and/or carry up to 75 pounds
• Have sufficient personal mobility to complete field work at various county facilities and other locations
• Occasionally work at heights
• Occasionally work evenings and weekends

Minimum Education, Training & Experience & Special Requirements
Associate's degree in a computer science related field with two (2) years of experience in installing and maintaining personal computers, printers and software systems on a network; OR any equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.
Special requirements: Must pass background check. Valid driver's license and insurable under County liability coverage. May also require use of personal vehicle for official business.
Specific Duties
to be performed satisfactorily with or without reasonable accommodation
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Provides Cisco VoIP telephone system support.
• Analyzes and diagnoses computer system hardware, software, and operator problems. Recommends and/or performs problem resolution.
• Repairs computers and peripheral equipment.
• Upgrades BIOS as needed.
• Responds to and initiates work orders when necessary.
• Installs new PCs, peripheral equipment, and specified PC software packages such as operating systems, word processing, or spreadsheet programs according to departmental standards.
• Installs cabling for department supported telephones, peripherals and personal computers.
• Responds to inquiries from county employees concerning computer systems operation.
• Trains and advises county employees on use of supported personal computer equipment, software, and manuals.
• Answers/routes phone calls and responds effectively to users.
• Performs back-up for Server Support Specialist as needed.
• Attends work-related meetings, training and conferences as requested.
• Performs all work duties and activities in accordance with County policies, procedures, and safety practices.
• Attends work regularly at the designated place and time.

Employee Benefits
The following is a summary of benefits for full-time, non-bargaining County employees. Benefits, privileges and duties for employees covered under a collective bargaining agreement may vary depending on specific contract provisions.
Compensation
Employees serve a six-month probationary period and are eligible for meritorious performance compensation increases based upon performance evaluations. Across the board compensation increases are considered by the Board of Supervisors, and are made effective July 1 annually.
Vacation

• During 1st through 4th years: 3 working weeks
• During 4th through 9th years: 4 working weeks
• During 9th through 19th years: 5 working weeks
• During 19th or later years: 6 working weeks

Holidays
12 paid holidays per year plus 2 personal holidays:

• New Year's Day
• Martin Luther King's Birthday
• President's Day
• Memorial Day
• Independence Day
• Juneteenth
• Labor Day
• Veteran's Day
• Thanksgiving Day and day after
• Christmas
• Floating Christmas holiday

Sick Leave
Accrues at the rate of 18 days per year on a per-pay period basis to a maximum accrual of 120 days. After accumulation of 90 sick days, employees may convert sick leave to vacation on a 4:1 basis.
Parental Leave
A paid two-week (80 hour) paid parental leave is provided to full-time benefit eligible parents to allow for child bonding time. This includes child's birth, adoption, placement in the home or court appointed guardianship.
Wellness Program
Voluntary wellness activities, screenings, educational opportunities and incentives are offered throughout the year for employees and their families.
Employee Assistance Program
Employees and their families may contact Synchrony for free EAP counseling and referral services.
Health Care Coverage
Eligible employees may elect health care coverage the first of the month following one full month of employment.

• Wellmark Blue Cross and Blue Shield of Iowa is the third party administrator for this self-funded plan
• PPO with 90/10 in-network and 80/20 out-of-network co-insurance; $275 deductible single or $550 deductible family; $1000 out-of-pocket maximum single or $2000 out -of-pocket maximum family
• Single coverage is $32/month for eligible full-time employees; family coverage is $112.00/month.

Dental Care Coverage
Eligible employees may elect dental care coverage the first of the month following one full month of employment. Single coverage is paid by the County for eligible full-time employees; family coverage is a cost between the County and employee.
Vision Care Coverage
Eligible employees may elect vision care coverage the first of the month following one full month of employment. Single coverage is paid by the County for eligible full-time employees; family coverage is a cost between the County and employee.
Flexible Spending
Eligible employees may set aside pre-tax dollars to pay for out-of-pocket health, dental and vision expenses that are not reimbursable through another source. Employees may also set aside pre-tax dollars for dependent care expenses.
Life Insurance
Eligible full-time employees are covered after 60 days of employment. Coverage is 1 times annualized compensation rounded up to the nearest thousand in group term life insurance and AD&D. Max covered salary $100,000.
*Supplemental Life Insurance
The County offers to all benefit-eligible employees additional life insurance coverage that may be purchased for employees, spouses and children at guarantee basis.
Long-Term Disability
Eligible full-time employees are covered after 60 days of employment. County provides up to 2 years of long term disability coverage at 66 2/3% of the employees wages as a result of injury, sickness or pregnancy; employees may opt to purchase additional coverage.
IPERS
Iowa Public Employee Retirement System is a mandatory defined benefit retirement plan designed to supplement both Social Security and private savings. Non law-enforcement employees contribute 6.29% and the County contributes 9.44%.
Deferred Compensation (457)
A deferred compensation plan is offered that provides tax advantages and an additional means in which to save for retirement with an easy payroll deduction. Employees may select from several companies offering deferred compensation. The County will match up to $40/biweekly, and employees are vested on day 1.
Discounted Bus Pass
Full-time and part-time employees are eligible to purchase discounted bus passes for Iowa City Transit and Coralville Transit for commuting to/from their jobs as Johnson County employees. Bus pass availability is subject to available funds and continuation of the program.
Johnson County is an affirmative action equal opportunity employer.
Women, minorities and elderly are encouraged to apply.