As part of Embedded Banking - Integrated Payment Solutions (IPS), this role plays a key part of the smooth running of day-to-day risk oversight functions for sponsored Independent Sales Organizations (ISO’s) and Payment Facilitators (PF’s) including on-going shadow Monitoring and shadow risk reporting.
- Monitor and ensure there is strict adherence to Card Brand rules as well as specific transactional threshold limits to ensure proper oversight
- Ensure alerts and breaches are handled with the appropriate stakeholders for investigations and dispositioning (e.g. EFS - Enterprise Fraud Services)
- Collaborate with Business Development and Product Management to identify emerging opportunities or areas requiring clarification of risk requirements
- Determine lessons learned from monitoring a variety of ISO’s/ PF’s to continue to enhance and streamline the thresholds and Reporting
- Accountable to assist the line of business and serves as a subject matter expert by advising and guiding operational risk initiatives, developing, and monitoring KRIs/KPIs, working with the business line to proactively self-identify operational risks and issues
- Supports the Embedded Banking business unit on activities to identify, measure, monitor, manage and report operational related risks (fraud, info sec/cyber, model, third party, and O&T risk)
- Strong process orientation and problem-solving skills with an emphasis on risk management
- Support risk identification, measurement and mitigation for new product approval leveraging best practices
- On a day-to-day basis, collaborate and partner with various risk partners and stakeholders within KeyBank, including the 1st LOD Business Risk and Controls group, Enterprise Fraud Services, InfoSec, AML Ops, Third Party Management, 2nd LOD, and 3rd LOD Risk Review Group (RRG), as well as Enterprise Risk Management to effectively manage risk
- 5 - 7 years of merchant acquiring experience working at a sponsor bank or managing the sponsor bank relationship for an ISO or payment facilitator
- 5 – 7 years of Operational risk management and payments experience
- Experience with card brand bank sponsorship requirements
- Understanding of Visa, Mastercard, American Express and Discover rules and regulations
- Demonstrated ability to build and manage new policies, procedures, and teams
- Experience working directly with sponsor banks in the merchant acquiring business
- Expertise in merchant acquiring credit and risk management
- Experience in creating and managing merchant acquiring credit and risk policies
- Knowledge of merchant boarding systems and processes
- Knowledge of merchant acquiring risk systems including external tools such as e-commerce monitoring, e.g. Aperia; Vigilance; Infinicept, CLS; Fiserv
- Sponsor bank experience
- Holds self and others accountable for meeting commitments by setting and clearly communicating expectations and roles and responsibilities relative to operational risk within Payments
- Superior organization, project management and analytical skills and attention to detail
- High-level of commitment to quality work product and organizational ethics, integrity, and compliance
- Strong interpersonal skills and the ability to effectively communicate, both written and verbally
- Ability to work effectively in a fast-paced, team environment, build followership
- Demonstrated decision making and problem-solving skills, build shared agenda and drive results through collaboration
- Self-starter, detail-oriented with the ability to multi-task, delegate and meet deadlines with minimal supervision
- Strong with MS Office applications (Outlook, Word, Excel, PowerPoint, etc.)
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing