Internship - Customer Service Representative - 2877

Ready to launch your career? Be part of the next generation of access to space at one of the World’s Premier Gateways to Space! RGNext employees open portals to space by providing operation and sustainment of mission-critical systems that launch and track Department of Defense, civil, commercial, and international space launch rockets! We also provide U.S. defense and space awareness through ballistic missile testing, guided weapon and aeronautical tests and experiments to defend the United States to ensure our nation’s safety.

As an RGNext intern, you will learn from a team of smart, creative, and highly motivated employees who take pride in their work and in the mission and who enjoy developing, sustaining and delivering world class solutions! If you are seeking to explore a unique opportunity and want to be part of the World’s Premier Gateway to Space, this may be the internship you’ve been looking for!

This position is located at Vandenberg Space Force Base, CA and Patrick Space Force Base, FL.

• Respond as basic user questions and inquiries via telephone, email, web and other communication methods.
• Enter, assign and track service requests in the on-line work-order system.
• Escalate complex hardware, software, or network service requests to higher level support.
• Provide professional, courteous, prompt and accurate support and solutions to users.
• Properly document problem ticket into on-line Help Desk System.
• Work closely with senior helpdesk coordinator and other IT staff to acquire additional technical and nontechnical knowledge.
• Update Help Desk database information.
• Follow up and communicate ticket information to users when appropriate.
• Other duties as assigned

• Ability to work well in a team environment
• Ability to develop and work from a personal task list
• Good verbal and written communication and organizational skills
• Self-motivated, self-starter, ability to multi-task
• Ability to function in a dynamic environment with changing requirements and priorities

• Actively seeking a Bachelor’s or Master’s degree in Computer Science or equivalent technical discipline.
• Minimum cumulative GPA 3.0 or higher
• Experience in troubleshooting PC software and hardware, preferred.
• Experience in working with non-technical users, preferred.

• Ability to withstand long periods of sitting and repetitive movements of computer use.
• Must be able to obtain and maintain a DoD Secret Security Clearance, which includes U.S. citizenship or U.S. naturalization
• Valid U.S. Driver’s License required

RGNext offers an environment of challenging, stimulating and personally and professionally rewarding opportunities. Get up close and personal to space launches from DoD and commercial space launch customers. As an intern you may participate in our retirement savings plan with company match and enjoy a flexible schedule, access to on-base fitness centers, recreational facilities and more! We are committed to providing interns a unique learning opportunity in a community of diverse and experienced employees.

Note: This job description describes the general nature of the duties and requirements of the job. It is not intended to be an exhaustive list or to limit the supervisor's ability to modify work assignments as appropriate.

RGNext is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status or any other protected class.