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Form of workIPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, MA, IPG has over 6,500 employees in more than 30 locations around the world. We aspire to work together with our employees and customers to apply light in ways that improve life.
Our mission is to develop innovative laser solutions to make the world a better place. To accomplish this mission, we are committed to attracting and retaining the best talent and an engaged, diverse, and thriving workforce that drives a sustainable future for our company and society.
Working at IPG Photonics you can expect challenging projects, a motivating and friendly environment, and competitive benefits.
IPG Photonics is seeking a highly motivated and experienced individual to join our growing IT team and work in a fast-paced, dynamic, high-tech manufacturing company. As a Service Desk Analyst, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software.
The ideal candidate is a diligent, hardworking individual who can communicate with customers to determine their needs, can work with little supervision, and can always deliver outstanding work. Must have experience supporting executive team members.
MAIN DUTIES
- Support executive team members with their day-to-day support needs with highest urgency.
- Performa daily check for meeting rooms functionality and implement a fix if a fault is identified.
- Provide on-going IT Support to manufacturing department with their IT needs.
- Perform troubleshooting activities to determine cause and resolution of computer hardware and software
- Assess and take ownership of technical support tickets in the helpdesk ticketing
- Collect information around problems and escalate to higher support tier when needed.
- Image computes to adhere to IPG’s standard deployment.
Requirements
- Microsoft Windows support experience
- Microsoft Office suite and office 365 support experience
- Active Directory support experience
- User management experience in Active Directory and Exchange Servers.
- Strong communication skills
- SCCM experience a plus
- Manufacturing environment experience a plus
Location(s)50 Old Webster Road, Oxford, Massachusetts 01540
377 Simarano Drive, Marlborough, Massachusetts 01752
Employment TypeNon-Exempt
