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Form of workJob Description
At Brown Haven, we are dedicated to constructing high-quality custom homes that exceed expectations. We understand that our team of professionals is our most valued asset, which is why we have brought together a group of talented individuals who embody teamwork, positivity, and a dedication to excellence. Our vision is to build 1,000+ homes per year by becoming the finest custom home builder in the U.S.A.
We are hiring an outgoing, detailed, customer focused Local Office Experience Leader to guide our buyers through the pre-construction process. This position requires a unique skill set, supporting our sales team, leading our buyers through selections in our world class Design Studio, partnering on local marketing initiatives, & ensuring an amazing experience. Brown Haven creates a wonderful company culture, opportunity for growth and advancement at Brown Haven is only limited by you.
Successful applicants have the ability to create an excellent customer experience from the time of sale through the home building process. This position is the intersection of design, sales, and marketing generating excitement for the customer and local office.
Outcomes:
- KPI – Ensures the customer experience by maintaining consistent communication throughout the building process.
- KPI – Conducts design appointments no less than 45 days prior to breaking ground.
- KPI – Ensures all sales reporting is accurate by maintaining data entry.
- KPI – Tracks buyer journey through weekly posts
Competencies:
- 3-5 years customer service experience preferred.
- Be a strategic thinker and have strong problem-solving skills.
- Be a strong leader with excellent verbal and written communication skills.
- Be goal-driven, a life-long learner, and possess a natural sense of urgency.
- High level of professionalism in both demeanor and appearance.
Salary: $42,000 per year plus commission
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Vision Insurance
- Health Insurance
- Employee discount
- Life insurance
- Flexible time off
- Profit Share Program
Schedule:
- 8-hour shift
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Sylva, NC: Reliably commute or planning to relocate before starting work (Required)
Character Traits:
Buy into the BH culture of values, why, & vision are foundational to success. Traits that succeed at BH include a "Do it Now" attitude, an attraction to meaningful work & relationships through radical truth & radical transparency, a strong work ethic, positive thinking, integrity, and Intelligence.
BH Cores Values:
- We Care More
- Help Each Other
- Make Decisions Quickly
- Create Raving Fans
- Don't Make Excuses
- Innovate + Change
BH Why: Impact lives by building great homes with and FOR amazing people.
