Intake Specialist

About Community Housing Network

Community Housing Network (CHN) is a nonprofit organization committed to providing homes for people in need through proven strategies of homeless prevention, housing assistance, affordable housing development, community education, advocacy, and referrals. Since 2001, CHN has served as the leading housing resource nonprofit organization in southeast Michigan and serves thousands of families and individuals annually who are facing homelessness, people with disabilities, low-income households, and other vulnerable Michigan residents.

Community Housing Network is Opening Doors and Transforming Lives through a work environment dedicated to empowering a work/life balance success through our Core Values: Inclusion, Integrity, Innovation and Passion.

CHN is committed to cultivating and preserving a culture of inclusion and connectedness which includes:

• Creating a more diverse, equitable, and inclusive workplace to provide better services for participants and staff.
• Utilizing a trauma informed approach to build rapport with vulnerable populations.
• Making educational resources available related to diversity, equity, and inclusion, all the while providing a platform for conversation.

Community Housing Network provides excellent employment opportunities with competitive salaries and a comprehensive benefits package. All full-time employees enjoy a rich package of benefits including:

• Health Insurance
• Dental
• Vision
• Health Care and Dependent Care Flexible Spending Accounts
• 401k
• Life Insurance
• Long Term Disability Insurance
• Voluntary Products: Aflac, Short Term Disability Insurance, Life Insurance
• Generous Vacation and Medical Leave Time

Community Housing Network is an equal-opportunity employer recognized by the Detroit Free Press as a Top 100 Workplace and honored as a Crain’s Cool Place to Work.

Intake Specialist

Department: Housing Programs

Reports to: Housing Programs Manager

Employment Status Classification: Full Time Salary; Exempt

Salary Range: $40,000.00 per year

Job Description Summary:

The Intake Specialist is a key member of Community Housing Network’s Housing Programs team. The position is responsible for filling vacant Permanent Supportive Housing slots with eligible program participants.

Essential Functions:

• Make contact with new referrals (potential program participants) to discuss Permanent Supportive Housing program and screen for eligibility.
• Create and maintain potential program participants electronic case files (paper files when needed).
• Coordinate with community partners and other CHN departments to obtain documents and verifications needed for potential program participant applications.
• Represent CHN/the department at community events such as resource fairs and landlord networking events.
• Complete data entry in HMIS/ServicePoint; document case updates within 24 hours.
• Mail Acceptance Packets to newly-approved potential program participants within 1 business day of application approval.
• Discuss the various housing program options with potential program participants.
• Discuss the various housing program options with potential program participants.
• Follow the Coordinated Entry procedures in all 3 counties (Macomb, Oakland and out-Wayne) and represent CHN at related committee meetings and weekly/monthly registry meetings, as appropriate.
• Meet with potential program participants (and Case Managers, when applicable) to interview and complete the program application.

Qualifications and Skills:

• Experience preferred (conducting intakes, working with people who are homeless, working with people who have a mental illness)
• Bachelors Degree in Human Services preferred
• Must be computer proficient
• Must have the ability to be a personal representative of CHN’s Core Values: Inclusion, Integrity, Innovation, Passion
• Must complete regular trainings required by CHN/funders including, but not limited to: Recipient Rights, CPR/First Aid, Cultural Competence, Fair Housing, ESL, HMIS Privacy
• Transportation Requirements: Access to reliable transportation, possession of a valid driver's license, and maintenance of automobile insurance coverage that meets the minimum organization requirements ($100,000/$300,000/$100,000 coverage).

Travel:

The position requires regular travel to/from participant units and to/from the corporate office. Occasionally, travel to other locations (such as partner offices or community events) may be required.

CHN reserves the right to require a motor vehicle record check with respect to any employee where driving is an essential function of the position.

Work Environment and Physical Demands:

While performing the functions of this job, the position is both sedentary and at times requires the ability to be active including standing, walking in the outside elements, in and out of vehicle bending, lifting and/or arranging files and office products and supplies and may require employee to periodically stand on a short step stool to access files.

Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.