Intake Specialist-Veteran's Disability

Disability Law Group exclusively specializes in helping disabled individuals get the disability benefits they deserve. Unfortunately, people go through what seems like an uphill battle to win their disability case. We know the fight and we know it well.

We are prepared to help you win – advocating for you while keeping you informed and confident along the way. To us, every client matters. We pride ourselves on compassionately delivering the highest quality of service. Whatever the cause of your disability, we will help you overcome the obstacles that stand between you and the income and insurance you are entitled to.

VA Intake Representative

** IMPORTANT TO APPLY **

You will be evaluated and vetted based on your ability to follow instructions. Do not apply through the ‘contact’ information on the website.

To Apply: Please send your resume with references AND cover letter to: apply@attorneysDLG.com

Are you someone who loves to talk with and be around other people with a keen ability to listen and problem-solve? Are you especially proud of your ability to check-off all the items on your day-to-day tasks with ease and satisfaction? Are you the dependable one that your friends and family can always count on? Does meaningful work that directly impacts your community spark an interest to you? If so, a career as an Intake Representative within our Veteran’s Department may be for you!

Every day we strive to foster a culture that is accepting, dynamic, and empathetic. Our clients are disabled and deserve the highest degree of service that we would be proud to deliver. Each client has a unique story with different needs that we must tend to with great care and attention from the very first phone call to the last. Our core values –listen, invest, vigor, empathy, solutions– drive us to be better and do better for our clients.

As an Intake Representative in our VA Department, you will be helping to cultivate and maintain the prospective client relationship from the very start. Empathetic communications are of utmost importance while prioritizing new leads and incoming calls with scheduled appointments. Great attention to detail is required to guarantee efficient and accurate processing of claims from clients from start to finish. Effective listening is critical to help identify all possible claims and the proper avenue for relief – whether a new claim is needed, an appeal, or an upcoming hearing. This position involves extensive communication with clients and paperwork review with a keen eye for details, computer-skills, and phone call management capabilities.

Some additional duties may include:

• Review incoming paperwork from various mediums, saving in appropriate software
• Communication with current clients and VA and/or other government agencies may also be necessary to track and confirm status of claims
• Intake Representatives also communicate with Case Managers and Attorneys to promptly address any issue found in a file, ensuring excellent service for our clients
• Some legal writing or other content development may be required.

This position requires frequent call management abilities, prioritizing your schedule to allow for new callers and appointments, talking to prospective veteran clients, obtaining and reviewing documents needed to assist in case acceptance, and working closely with our attorneys and VA case managers to help our new clients. No prior training is required, but experience working with the Department of Veterans Affairs and/or helping other veterans is considered. Veterans are strongly encouraged to apply for this position.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Travel requirement:

• No travel

People with a criminal record are encouraged to apply

Ability to Relocate:

• Troy, MI 48083: Relocate before starting work (Required)

Work Location: Hybrid remote in Troy, MI 48083