Intake & Customer Service Specialist

POSITION SUMMARY:

The Intake & Customer Service Specialist is responsible for answering calls, determining eligibility and gathering information required for services at Starfish Family Services Behavioral Health  clinics. This also includes insurance verification and scheduling of the initial evaluation appointments for new clients and ongoing for the Specialist’ assigned clinician’s caseload. This position is responsible for answering questions related to services and providing the appropriate referrals as required. This position also acts as a liaison between DHS and private child welfare agencies in order to obtain the necessary documentation for children in foster care and provides marketing activities to promote recognition of our name and services as well as for the purpose of creating service partnerships and increasing referrals for service. 

EDUCATION AND EXPERIENCE:

• A minimum of an Associate’s degree in mental health or related field required. Bachelor’s degree in a mental health related field preferred.
• A minimum of 1 year experience in a mental health setting required.
• A current State of Michigan Social Work registration is preferred

COMPETENCIES AND ABILITIES:

• Familiarity with all Behavioral Health Services programs, eligibility requirements and scope as well as working knowledge of all Starfish Family Services programming.  
• Knowledge of community mental health treatment programs and their continuum of care.
• Knowledge of DHS child welfare systems and their continuum of care.
• Must have a general understanding of child custody/guardianship laws.
• Must have the ability to determine and respond appropriately to incoming crisis calls.
• Must have the ability to interpret information from clients to determine clinical need.
• Must have excellent interpersonal skills – a pleasant, professional, service oriented telephone and reception manner.
• Ability to accurately enter data into agency database and generate reports as needed.
• Must possess strong problem solving and critical thinking skills and able to coordinate multiple parties to resolve scheduling problems as needed
• Ability to work cooperatively and responsibly as a member of a team with colleagues, supervisors, agency staff and collateral contacts.

LICENSING AND OTHER REQUIREMENTS:

• Valid driver’s license and / or reliable transportation.

• Must be COVID-19 vaccinated, or partially, with the ability to complete within 30-days of employment. Circumstances preventing vaccination, and corresponding accommodations will be reviewed and considered.

Starfish Family Services is an Equal Opportunity Employer 

EOE/M/F/D/V