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SalaryTaking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.
Great Place to Work®
Most Loved Workplace®
Forbes Best-in-State Employer
Location: Elgin, IL.
Hours: 9am-5:30pm and 10:30am-7pm
PRIMARY PURPOSE: To provide excellent service confirming appropriate data administration for claim handling.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
- Confirm data for appropriate administration purposes.
- Audit data for appropriate administration purposes.
- Make and respond to phone calls as necessary to further aid with data accuracy and claim handling.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
- Performs other duties as assigned.
- Perform tasks based on the needs of the company or differing situations.
QUALIFICATIONS
Education & Licensing
High school diploma or GED required.
Experience
One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.
One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.
Skills & Knowledge
- Excellent verbal and written communication skills
- PC literate, including Microsoft Office products, Windows environment; as well as a variety of in-house databases.
- Must meet minimum typing requirements (35 WPM).
- Strong organizational skills
- Ability to apply logic to interpret information and make sound decisions.
- Ability to multitask in fast paced environment.
- Ability to work in a team environment and/or independently.
- Ability to meet or exceed Performance Competencies
- Ability to meet all attendance expectations.
- Responsibility and ownership to ensure callers receive the highest possible customer experience.
- Resilience in changing situations.
- A can-do attitude!
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
